Call Centre Agent / Receptionist

Role:

We are currently recruiting for a Dental Practice Call Centre Customer Service Advisor / Receptionist Duties.

• Answering inbound calls and making outbound follow up calls
• Answering any customer questions and providing high levels of customer service

Requirements:

We are ideally looking for applicants who have a solid background in customer services. Experience of working in Call Centre environments would be extremely useful, however, full training is provided, so if you don’t have this but do have exception communication skills and a history of strong customer service experience, we would still welcome your application.

• Previous customer service experience (essential)
• Excellent timekeeping and punctuality (essential)
• Excellent communication skills (essential)
• Professional telephone manner (essential)
• Call centre experience (useful)

Key Responsibilities:

1. Responsive Customer Care: As a Patient Service Representative your primary role will be to answer incoming calls from customers promptly with some face to face interactions. You'll provide assistance and information with professionalism and courtesy.

2. Efficient Problem Solver: Handle patient inquiries, complaints, and requests with agility, aiming to resolve issues effectively and efficiently. Your goal is to leave patients satisfied.

3. Accurate Records: Maintain meticulous records of patient interactions and transactions, ensuring data integrity and completeness.

4. Adherence to Guidelines: Follow communication procedures, guidelines, and company policies when interacting with patients. Uphold the highest standards of service.

5. Issue Resolution: Identify and escalate priority issues to the appropriate department or supervisor, ensuring swift resolution for patients.

6. Product Expertise: Be well-versed in our company's products and services. Provide patients with comprehensive information and guidance.

7. Efficient Processing: Handle various patient requests, from processing orders and forms to applications. Accuracy and attention to detail are paramount.

8. Stay Informed: Keep your knowledge up-to-date regarding our company's products, services, and policies.

Key Skills:

1. Exceptional Communication: Demonstrating excellent verbal communication skills, you'll ensure patients feel heard and valued.

2. Patient Focus: Your strong customer service orientation will drive your interactions. Going the extra mile to satisfy patients is your hallmark.

3. Thriving in Fast-Paced Environments: Your ability to handle high call volumes and work in a fast-paced environment will ensure patients receive timely assistance.

4. Problem-Solving Pro: You excel in identifying and solving problems, always seeking the best solutions for patients.

5. Detail-Oriented: Your keen attention to detail guarantees accurate data entry and precise service.

6. Multitasking Maestro: Juggling multiple tasks and prioritizing them effectively is your strength.

7. Tech-Savvy: Proficiency in computer skills, including relevant software applications, is a must.

8. Accuracy and attention to detail

9. Influencing and persuading skills

Please note that while this job description covers the primary responsibilities and skills required, it's not intended to be all-inclusive. As part of our dynamic team, you may perform other related duties as assigned by your supervisor.

About us

Rauf Wellington Dental practices is a Group of 7 family-owned dental businesses, based around Greater Manchester. Our SimplyOne Dental brand in Droylsden, Tameside, is our flagship practice, which provides support to our wider interests. SimplyOne Dental is one of Tameside's largest Dental providers. We have a wide range of clinicians offering a full range of dental treatments.

The Practices throughout the Group house the latest ‘state of the art’ equipment and, on an ongoing basis, the Group invests in newly developed technology. Becoming part of the ‘family’ will, of course, enable you to enhance your experience or become well versed in all the latest equipment and technology. More importantly, however, you will be working in an environment that thrives on clinical excellence and happy patients.

Hours ; Minimum 32 to 39, Monday to Thursday 8.30 to 6, Fridays 8.30 to 5.

The above job description is intended to give a general overview for the level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of all responsibilities and skills required for this job title.

Job Types: Full-time, Part-time, Permanent

Pay: £11.50-£13.00 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• employed: 5 years (preferred)

Work Location: In person