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Form of workOur Call Centre Agents provide excellent customer service to an array of customers of well-known banks and building societies. We pride ourselves on being an efficient, knowledgeable, and friendly team of individuals from a range of backgrounds with a wealth of experiences.
The Job Title of this role is Customer Service Representative.
Call Centre Agent Benefits
- Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00 hrs - 08:00 hrs & 17:00 hrs - 20:00 hrs Mon-Fri / 08:00 hrs - 20:00 hrs Sat and Sun
- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Option to buy additional leave
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Free onsite parking with 24/7 security
- Subsidized Canteen (with great breakfast!)
Call Centre Agent Responsibilities
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Processing card payments
- Investigations into recurring issues
Call Centre Agent Requirements
- An understanding of credit cards.
- IT skills.
- Good level of spoken and written English.
- Good telephone manner.
- Customer focused and results-orientated
TSYS Managed Services (TMS) offer financial solutions in the form of customer service, through our outsource contact centres on behalf of Banking and Building Societies in the UK and Europe. We are part of a larger worldwide organisation called Global Payments who operate in over 80 countries worldwide offering payment solutions. TSYS Managed Services is an equal opportunities employer.
If you feel like you could meet the challenge, where no day is the same, and where optimism and individuality shine through, click APPLY today! We'd love to have you on board.
