Call Centre Operative

Job Title: Call Centre OperativeLocation: Harrow CouncilEmployer: Pertemps Recruitment Partnership for Harrow CouncilContract Type: Temporary ongoingHours of Work: 20 hours per week, plus overtimeDays of work: Day, Mid, Early, Night and Weekend shifts, plus all National Bank Holidays and Christmas shiftsOverview of a Call Centre Operative:Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Call Centre Operative to join an expanding team. The role of a Call Centre Operative in the Adult Social Care team has a competitive pay rate of 14.21 per hour. Other benefits include excellent training and support for career development and 21 days holiday (excluding Bank Holidays)."You must hold a full UK Driving Licence for this role and a Car".The Main Purpose of a Call Centre Operative:

• The post holder is required to be based at the Helpline office in the first instance but may be required to work from other appropriate locations within the Borough of Harrow.
• The successful candidate must have a current driving licence and when on duty must, when necessary, attend without delay to the location of the emergency.
• On arrival at the location of the call, the postholder is required to gain access, give or summon help, whatever assistance may be necessary, including physical assistance where appropriate, contact relatives and friends of the resident, colleagues and the emergency services as necessary. In addition, must advise the Helpline Service of his/her arrival. When the call has been dealt with, the Helpline must be advised that the Mobile Warden is available to deal with further call-outs.
• To maintain proper, full and accurate records of all action taken and complete appropriate documentation including support plans when covering for resident wardens.
• To report back to Helpline as soon as possible with full details of any alarm calls received from residents in the Boroughs housing stocks and to report any defects within the premises, noted on emergency and routine calls to the Maintenance Division.
• To report to the Helpline Operator, as soon as possible, any emergency repairs needed within the non-council premises that have been observed at the time of the visit.

About you, the successful applicant will have:

• A level of fitness necessary to physically assist/ transfer frail/disabled people
• To be able to participate in a rota providing 24-hour service cover
• To be able to work weekends and Bank Holidays as required

About us" For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees." Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406." The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)/fpn