Call Centre Operator (Automotive Parts)

This role is based at our South West Parts hub: ( Unit 18 St Modwen Park, Avonmouth, Bristol BS11 8AZ)

Stellantis &You is part of Stellantis, a leading global automotive manufacturer with brands including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot and Vauxhall. We pride ourselves in looking after our people. We believe in developing you, providing a supportive and engaging place to work and offering training opportunities that keep you up to date with all the latest technologies to progress your career with us.

This is a great opportunity for you to become a key member of our Parts team.

In this role you will

• Meet all order deadlines, as directed by Line Manager
• Checkgoods in against delivery note and ensure goods are undamaged before accepting delivery.
• Locate within the appropriate storage area promptly.
• Monitor and control outstanding debts. (If assigned by Line Manager).
• Ensure accuracy of invoicing and estimating.
• Monitor parts stock level and measure stock return.
• Confirm & ensure inventory system is accurate by using computer listing for spot checks.
• Keep obsolete stock to a minimum.
• Be aware of current business processes and suggest improvements to increase efficiency and service.
• Support the development and implementation of strategies to improve profitability and efficiency.
• Provide technical & logistical assistance as well as handling all customer requests

The benefits are:

• A Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual holiday - 22 days increasing to 26 with continued service, plus bank holidays*
• Shopping discounts - through our Rewards App
• Basic Salary - £Negotiable

Let’s work together

We’re ideally looking for an Automotive Parts advisor with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along withcomputer skills, including experience of operating word processing and database packages, email and internet. Working in this critical customer facing role, our Parts Advisors are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Silver Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply. Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

INDLP

Job Type: Full-time

Salary: Up to £25,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking

Work Location: In person