Call Centre Operator - Environment Agency

Call Centre Operator - Environment Agency

Location: Rotherham

Pay: 10.66

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week Monday-Friday working either 8-4, 9-5 or 10-6

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies - matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

This is an exciting time to join the UK's biggest environmental organisation with an ambition to be Carbon Net Zero by 2030. As part of the Environment Agency, you will play your part in protecting and improving the environment. We are working with government, local councils, businesses, civil society groups and communities to meet these challenges and at the same time make our environment a better place for people and wildlife.

We now require additional team members to join our team as Customer Service Advisers in our National Customer Contact Centre. If you have great customer service skills and a passion for the environment, you can play an important role in helping our customers do the right thing and help our work.

What Will Be Your Day to Day Tasks?

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and help, you'll need. The most important thing we are looking for is a passion for providing great customer service and the resilience to succeed.

You'll need to have:

• Basic computer skills
• First class written & verbal communication skills
• An ability to identify and acknowledge customer needs
• Decision making and finding solutions to potential problems
• The ability to work independently and as part of a team

What's in this for you?

Diverse and Exciting Role: You will part of a team assisting our customers to ensure the correct rod licence is in place this will be an inbound call service. Calls will be from a wide range of customers, including members of the public and local communities to larger organisations. Every day will be different and fulfilling.

Training and Support: No prior experience? No problem! It's more important that you can provide an excellent customer experience and have perseverance and dedication to finding solutions for customers. We provide comprehensive training, ensuring you have all the knowledge and skills needed to succeed in your role.

Continuous Learning: Enhance your practical abilities and environmental awareness through hands-on work. We encourage further development, including specialist training when required.

Team Environment: Work as part of a close-knit team of like-minded individuals who share your passion for the environment. As a team, we make a real impact and create a better world for all.

Meaningful Impact: Responding to incidents is a central part of what we do. You will be required to have an incident role and make yourself available to answer to incidents or, provide business continuity aid during an incident. This may attract an additional payment and full training and workplace adjustments will be available to assist you with your incident role.

Our full-time roles mean you will be working 37 hours per week across Monday - Friday on a fixed shift pattern.

You'll benefit from a culture that embraces difference and where you'll feel encouraged and trusted to do the right thing.

Diversity in the workplace:

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role's navigation link and your qualifications. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.

If this sounds like the role for you then please apply now! Please note we expect a large volume of applications for this role and so if you have not heard anything within 7-14 working days please presume you have been unsuccessful on this occasion.