Call Centre Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues over the phone. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Enter customer information into the system accurately
- Handle complaints or concerns with empathy and strive to resolve them effectively
- Follow call center scripts and guidelines to ensure consistent service delivery
- Maintain a high level of phone etiquette and professionalism at all times

Requirements:
- Excellent verbal and written communication skills in English
- Ability to communicate effectively and professionally with customers from diverse backgrounds
- Strong analytical skills to understand customer needs and provide appropriate solutions
- Proficient in data entry and navigating computer systems

Job Types: Full-time, Permanent

Pay: From £25,317.77 per year

Benefits:

• Company events
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 27/05/2024