Call Centre Specialist

Are you a customer focused individual?

Are you looking for a better work life balance?

If you have answered yes to these then there has never been a better time to join Orbit as we expand our already thriving Customer Operations department. We are on the lookout for committed and customer centric colleagues to join our vibrant Call Centre in Telford.

What you’ll be doing:

• Handling inbound and outbound calls
• Providing exceptional customer service via telephone
• Tailoring affordable repayment plans to help our customers on the road to financial recovery

You’ll spend the first 3 weeks in office for training Monday-Friday between 9am – 5pm. Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm. You have the option of a 37.5 or 40 hour per week contract with shift patterns that can be completed over 5 days per week. You will be required to work 1 in 3 Saturdays with a day off during the week prior to a Saturday shift.

You'll be working a rolling shift rotation, meaning you know where you need to be well in advance to help you plan.

The Fun Facts:

We recognise that it’s our Call Centre staff's amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including:

A highly competitive salary of £23,504 – £25,168

• 31 days holiday including all bank holidays
• Discount and cash back on hundreds of high-street shops
• Lots of great monthly incentives where you can win a range of prizes and rewards!

Next steps:

If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We are looking for people to interview with us ASAP!

Diversity and inclusionare very important to us at Orbit and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.

**At Orbit we are regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.

CCATEL