Call Handler Hybrid

Permanent Call Handler Dundee

• Career development opportunities
• Generous Pension Scheme
• Free Care Parking
• £22,980 Per Annum

Dundee - due to location, own transport is essential. (Once fully trained you will have the opportunity to work on a hybrid basis)

Monday-Friday, 8am-5pm

Key Responsibilities:

• Provide initial response to incoming internal and external calls and fully record enquiries to ensure customer service standards are met
• Obtain all necessary information and allocating appropriate response to calls
• Accurately update customer databases ensuring prompt and accurate information is captured
• Log and, where applicable, deal with customer queries and complaints
• Liaise with customers site staff to effect immediate resolution to faults

Skills & Abilities Required:

• Successful working as part of a team
• Experience of working in a call based environment
• Professional telephone voice
• Understanding of Microsoft packages i.e. Outlook, Excel, Word.