Call Handler

A great opportunity has become available for a reliable and skilled Call Handler to join a dynamic regional company recognised for developing and training its staff to succeed in their roles. Based in Portsmouth, you will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of GBP23,394 per annum and excellent benefits.
Mountjoy is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.
With a focus on delivering exceptional service to our clients and customers, the Call Handler position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.
Our Company values
We take pride in everything we do - Which means we expect all our employees to:
Present a professional appearance at all times Keep your work area safe, tidy and well organised Deliver a high standard of work at all times We have Integrity, built-in
Our Company Benefits:
31 days annual leave rising to 36 days with length of service (including bank holidays) We offer a flexible scheme to buy or sell up to 5 days of annual leave per year Company sick pay after 12 months length of service/after probation Life Insurance Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car - paid for through salary sacrifice Cycle to Work Scheme Discounted Gym Membership Employee recognition scheme Length of Service Rewards Childcare voucher scheme Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee) Our Employee Assistance Programme to support all staff Refer a Friend scheme Key responsibilities as our Call Handler will include:
Ensuring you understand your role in the end to end process of delivering the perfect repair for the customer, and the responsibilities of others Recording accurate, timely and valuable information directly into Job Management Systems, Client Repairs and Property Database, or any other system(s) used to deliver the service including; the time of the repair, location, customer, trade required, description of the works actually required or completed, materials ordered, van stock used and any other relevant information that can help us to deliver great customer service, learn and improve Sending operatives who become available to jobs in the most efficient and effective way ensuring they are productive eliminating or reducing travel and idle time When issues or queries are identified ensure, escalating to your line manager/supervisor to ensure it gets acted on and resolved through to a conclusion Assisting the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to our customers What we are looking for in our Call Handler:
GCSE or Equivalent Qualification in Maths and English A professional and courteous telephone manner at all times irrespective of the situation and escalate to your supervisor for support if required Able to deal with lots of activity, remain focused on the call/appointment you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next Have good computer skills in MS Office and be comfortable and a quick learner in using job management systems.
Have good typing skills and be able to record information straight into the job management systems Be able to take direction from your line manager /supervisor and provide updates and feedback regarding instructions given Be a team player, flexible in your working hours to support the delivery of the service, reliable and dependable If you feel you have the skills and experience to become our Call Handler then please click apply now We d love to hear from you!
Mountjoy is an Equal Opportunities employer and a member of the Disability Confident Scheme. We are also a member of the Hampshire Construction Training Association.