Call Handler Support Officer | Aneurin Bevan University Health Board

An exciting opportunity has become available for an individual to join a dynamic and innovative team providing telephone advice and support to patients awaiting elective care. We are looking for individuals with passion, enthusiasm, dedication and a commitment to delivering excellence to join our team.
We work hard to find innovative ways to offer people waiting for elective care in Aneurin Bevan University Health Board an opportunity to talk to someone and optimise their health and well-being in preparation for their treatment.
As a Call Handler within the service the successful candidate will work under guidance of clinical staff and:
Keep patients regularly informed and offering support while they wait
Assisting patients with referrals to community based facilities and support
Offer a single point of contact should patients need to contact us
Provide advice on Self-Management options
Provide reassurance and advice on what to do if their symptoms deteriorate
Establish a systematic approach to measuring clinical risk and use this to inform waiting list prioritisation
Offer alternative treatment options if appropriate
Incorporate review and checking of patient consent
The successful candidate ideally will have experience working within a multi-disciplinary team within the integrated care system, however full training will be provided. Essential to be confident in the use of technology, including Microsoft Packages e.g. Microsoft Teams and Outlook.
This is a new service and therefore essential that the successful candidate is adaptable, flexible, can work well under pressure and can react to immediate change.
Candidates are advised to ensure they refer to the attached Person Specification and use the 'Supporting Information' section of the application form to detail how they meet the various requirements.
The ability to speak Welsh is essential for this role.
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The Health Board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
This advert closes on Monday 25 Mar 2024