Company

Qube recruitmentSee more

addressAddressEssex, England
type Form of workPermanent, full-time
salary Salary£23,000 per annum
CategoryCustomer Service

Job description

Are you customer focused? Are you a great communicator? Do you love speaking with people on the phone?

If you answered yes to the above then we have a client with a fantastic opportunity to be an essential part of a team working.

The Role:

As a Call Handler/Customer Service Operative you will be assisting residents with their issues, answering calls and booking appointments for our operatives to visit their properties and undertake works (plumbing/electrical faults etc..)

This will include:

  • Answering incoming calls from residents with regards to repair issues
  • Understanding and diagnosing repair requests
  • Managing incoming repairs inbox and allocating repair works appropriately
  • Scheduling work for operatives to attend properties and undertake works

About You:

  • Solid customer service background
  • Excellent communications skills, able to liaise effectively at all levels
  • Able to build solid working relationships with customers and contractors
  • Excellent organisation skills
  • Good attention to detail
  • A positive "can do attitude"
  • Able to work in a fast paced and often pressurised environment
  • Computer literate, a good knowledge of Microsoft applications

Monday to Friday: Full Time 08.30-5pm

Refer code: 2469823. Qube recruitment - The previous day - 2024-01-10 03:18

Qube recruitment

Essex, England

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