CallEast Advisors

Your new company:

Role based in Hellesdon, Norwich.

The role of the Call Handler will be to answer operational calls that come into the contact centre.
The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other service providers, as appropriate.
The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The call centre has a 24-hour function, and it is a requirement of the job that call handlers (whole time, part-time or bank staff) will be available to work on the weekend and bank holidays, including Christmas Day and Easter, in accordance with allocated rostered duties.
The Commercial Services Contact Centre provides a 24/7 non-emergency call handling service which includes Patient Transport Eligibility Screening, Telephone Answering Doctors Line, Message handling for Community Nursing and Midwifery Services.
Your new role
*Contact Centre Manager
*Supervisors
*Clients/patients,
*Relatives/carers,
*Hospital ward clerks,
*Health and social care professionals,
*On call personnel.
*Audit Team
*Trainers
What you\'ll need to succeed
*English and Maths GCSE\'s
*Keyboard Skills.
*Microsoft Word literate.
*Geographical knowledge of Norfolk and Suffolk.
*At least 6 months in a role dealing with the public, face to face or on the telephone.
*Working as part of a team.
*Calm and assertive, flexible, approachable, personable. The ability to remain organised and calm when under pressure. The ability to concentrate on repetitive tasks and provide excellent attention to detail.
*Confident
*Basic DBS check will be needed.
What you\'ll get in return
*Competitive hourly rate.
*Work for a rewarding company.
*Holiday accrual.
*Training on the job.
What you need to do now
Call Kim now on or email your updated CV.
If you\'re interested in this role, click \'apply now\' to forward an up-to-date copy of your CV, or call us now.
If this job isn\'t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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