Cambridge Full time Lettings Administrator / Viewing Person

Posted: Tue 02 Jan 2024

We are looking for a Full Time Lettings Administrator / Viewing person at our Cambridge office.

Why Cheffins?
Cheffins is a privately owned independent partnership and one that believes interviews are life-changing events.
We focus on fair and objective hiring, we work hard to create and maintain a welcoming, inclusive and safe environment that embraces the uniqueness and value that each person can bring to the business. We want everyone to be themselves.

Now is the time to take your career to the next level by working at our busy Cambridge office. We are excited about what this role can offer youand we welcome your application.

Our Values:
Welcoming, we’re friendly and make everyone - without exception - feel safe, included, valued and at home at Cheffins.
Considered, we provide effective advice and support to our clients and colleagues. We’re open-minded and considerate of people’s experiences and stories.
Committed, we care about our work, clients, colleagues, communities, and the environment. We always act with respect, kindness and responsibility
Knowledgeable, our staff combine technical and market expertise with a willingness to listen and fully consider people’s views, values and ideas

How we will reward you?
We offer a competitive salary and rewards package including,

• 23 days annual leave, plus bank holidays with entitlement increasing with length of service
• All offices shut down over Christmas and the New Year as we recognise that our people need a break
• Long Service Awards
• Annual All Staff Reward scheme
• Contributory Pension
• Health Cash Plan through Medicash, with a focus on Wellbeing (including, complimentary therapies, skinvision, digital physiotherapy, health & stress support, virtual GP, mProve yourself, gym discount and discounted shopping)
• Life Assurance
• Optical cover
• Flexible working opportunities and we are always happy to discuss how this could work for you.
• Payment for professional memberships and development opportunities
• Menopause policy
• Employee Volunteering days
• Family friendly policies

Our focus is to encourage you to continue with your learning and development and we are committed in supporting you to be the very best version of yourself to help you achieve and fulfil your potential.

Social events include Christmas and Summer get togethers, charity events, team building opportunities, we actively encourage our people to gain life experiences.

What do you need to be successful?

• Full driving licence and use of your own vehicle, which is insured for business use
• Good IT skills and excellent working knowledge of Microsoft office.
• Strong organisational skills with the ability to meet multiple demands and deadlines
• Ability to apply set procedures
• Strong communication skills, written and verbal
• Accurate and thorough approach
• Comfortable working towards agreed objectives
• Ability to make decisions within defined procedures / legislation and use initiative
• Experience of and a desire to maintain a high standard of customer care when dealing with landlords, tenants and prospective clients
• Flexible and motivated team member
• Show an awareness of other's roles, responsibilities and requirements when carrying out work
• ARLA and working knowledge of Alto would be an advantage but are not essential.

What will you be doing?

Working Monday to Friday 08.30am to 5.30pm. Saturdays on a Rota basis with time off in lieu. Providing a knowledgeable and welcoming customer service experience for Landlords and Tenants of the Homes we manage.

Main purpose / scope of role:

• Communicating with clients, landlords and tenants on a daily basis
• Arranging viewings and diary management
• Attending viewings
• Referencing prospective tenants, checking ID and conducting immigration checks
• Creating Tenancy Agreements and move in documents
• Dealing with telephone, email, website and face to face enquiries on a day to day basis.
• Negotiating move-in dates
• Management of property keys for contractors and clients
• General administration support for the team

What happens next?

This role could be the best move you make. Take your time to apply. Be honest and tell us all about who you are, what motivates you, your life experiences and what you would like Cheffins to offer you.

Before we get to meet you, take your time to look at our website and learn a bit about Cheffins. Think about what you have achieved and how that fits with the role and person we are looking for.

The interview will not be an interrogation, it will be relaxed and an opportunity for us to learn about you and for you to learn about us.

We look forward to receiving your application. Please note applications submitted without a covering letter and completed application form will not be considered.