Address This is a two year fixed term post working 37.5 hours per week over 5 days
Are you interested in working in a beautiful part of the country, in a friendly, dynamic and forward thinking team specialising in the treatment and holistic care of cancer patients from across Cornwall?
We are looking to appoint a Support Worker to work within the established Support Worker Team based within the Sunrise Centre. Candidates must have administration skills with excellent communication and people skills, ideally with a good understanding of NHS healthcare systems and processes.
The successful candidate will support patients directly as well as supporting the role of the Specialist Cancer Nurses. This role assists patient’s patient through their cancer diagnostic and treatment pathways as well as those on cancer surveillance programmes.
The role will involve working within the wider Cancer Services team including the Cancer Clinical Nurse Specialists (CNSs) based within the Sunrise Centre. This aspect of the role will involve a varied range of tasks to assist with the CNS workload including managing phone calls, coordinating pathways and appointments, assisting with CNS clinic management, chasing invasive and non-invasive diagnostics.
The other aspect of the role is providing Holistic Needs Assessments for newly diagnosed cancer patients with details care plan and support information packs.
To provide general information and support to patients, relatives, carers, and other health and social care professionals. Communication in this context requires a high degree of empathy, understanding, diplomacy, honesty, and integrity.
Triage incoming calls, using a risk assessment framework and initiate an appropriate response according to protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.
Provide basic telephone advice and refer on or signpost to other sources of support.
Coordinate the necessary assessments, appointments, or investigations to fast-track people back into the system if required.
Offer Holistic Needs Assessments and detailed care planning packs for all newly diagnosed cancer patients.
Royal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael’s Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region.
The Trust employs 5,000+ staff, has a budget of £380 million and 750 beds
We work with health and social care organisations including ¬NHS Kernow and NHS England ¬to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000 ¬ which can increase significantly during busy holiday periods.
The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually developing clinical services and are committed to maximising the range of specialist care offered locally.
We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community.
Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career
PLEASE NOTE: To view the full Job Description and Person Specification, please click view the supporting document on the right hand side
To be an employee of the NHS you need to successfully complete the following:
Identity Checks
Professional registration and qualification checks
Employment history and reference checks
Work health assessments
Criminal record check standards
Right to work checks
For further information please visit:
https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation
We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.
