Caravan Sales Call Centre Manager - Herts

Caravan Sales Call Centre Manager - Herts
Caravan Sales Call Centre Manager
Hemel Hempstead (Hybrid) - 2-3 days a week in office
Annual salary + bonus and benefits

The Haven Customer Lifecycle Marketing team is growing and we're looking for an experienced Call Centre team manager who can drive appointment bookings that support our Caravan Sales business. Caravan sales are a key part of our business plan, we're looking for a driven manager to lead and inspire a team of sales professionals to meet and exceed their KPIs. You will create a high-performance culture, while fostering a customer-centric approach.
Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Leading, motivating and mentoring your team, providing guidance and support to achieve their targets
- Establishing a culture of high performance, energy, and competitiveness within the team
- Taking ownership of team KPIs and performance, including call volumes, conversion rates, and appointments produced
- Building dashboards and reports to demonstrate team performance
- Ensuring a customer-oriented approach whilst fostering a great team culture
- Analyse performance metrics and trends to make informed decisions and drive improvement
What we'd like you to bring:
- Experience of leading and coaching a team in a Call Centre environment
- A strong understanding of how to read data that translates into actions & outcomes
- Experience of coaching objection handling would be highly advantageous
- Strong stakeholder management and communication skills to be able to liaise with senior management
- An understanding of how to use outbound call, Email, SMS and CRM platforms to drive conversion
What's In It For You?
- Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We're part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.
What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk.