Care Co-ordinator - Adults Services

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance.

Our care co-ordinators really enjoy their work within friendly multidisciplinary teams in local Primary Care Networks, but don't just take our word for it here is what some of the team members have to say:

"Working in PCNN is great – it is an MDT so lots of opportunity to develop your health knowledge and skills set. Casework is varied and interesting - every day is different, so you are never ever bored! There is a culture of promoting EDI as well as CPD and individual development. If you want to work in a team that adopts the principle of person-centred working and best practice, then look no further" - Helen.

"I relocated from London to Sussex and was quite apprehensive as to taking a new role outside of London. But I now consider my move to West Sussex as a good move. This team has reassured me that I am not only an employee but I feel supported and able to develop and grow with a warm and friendly team" - Brian.

About The Job

Salary: starting at Grade 6 £25,119 to £26,421 per annum, with the opportunity to progress to Grade 7 (£27,334 to £29,777 per annum) after 12 months and formal assessment by team manager.
Working Pattern: Full-time (37 hours per week) Working Monday and Friday (09:00 to 17:30)
Contract Type: Permanent
Location: Burgess Hill

Make your next career move one that cares for others, and makes a real difference to people's lives . We’re looking for a Care Coordinator to deliver and provide high quality, fast paced support. You will work alongside our social work and health care colleagues responsible for delivering a statutory social work service and NHS service.

As a Coordinator, you will:

• Make initial contact with customers, gathering information relevant to their health and social care needs, signposting where relevant to other agencies.
• Ensure a prompt response to crisis referrals and coordinate interventions ensuring that referrals are made promptly to other services to prevent unnecessary hospital admissions.
• Coordinate incoming referrals, triage, or signpost away referrals and present triaged referrals to the weekly Multidisciplinary Teams (MDT’s).
• Be IT literate and confident working across different IT platforms/systems

Are you confident in your ability to work independently and using your own initiative where appropriate? If so, take a look at the attached job description and see if you have the skills, qualifications, and experience to be Coordinator in Adults and Health directorate!

The nearest train station is Hassocks and the bus service in the local area doesn't start until 10am so the office location can be challenging to reach via public transport.

Experience and Skills

Please ensure you cover the key skills and qualifications/experience points listed below as they are the criteria your application will be short listed against.

Key Skills:

• Ability to analyse and interpret complex information and prioritise needs in order to make recommendations/decisions which will have a positive outcome.
• Ability to work in a multi-agency environment in order to deliver a service to others.
• Ability to communicate, both verbally and in writing, complicated or sensitive information to a range of audiences to achieve positive outcomes. In particular, to be able to communicate clearly with customers reflecting the service objectives and standards.
• Ability to prioritise and manage a workload with competing deadlines and in line with performance indicators and targets.
• Ability to recognise the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision.

Qualifications and/or experience:

• GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
• NVQ Level 3 in Care - Desirable
• An awareness of the policies, practices and procedures in relation to Social Work.
• An understanding of the role as part of the wider community and voluntary sector.
• Experience of providing support / working with people in a Social Care or Health environment.
• Experience of forming effective working relationships within a multi-agency setting.
• Experience of providing advice and guidance to others.
• Experience of applying relevant legislation, policies and procedures to individual pieces of work.
• Experience of recording sensitive and confidential information on IT systems.

Rewards and Benefits

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

• 24 days annual leave + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme
• A range of flexible working options
• Training and development opportunities, including coaching and mentoring
• Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans
• Discounted membership at selected local sports and fitness centres
• A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, ASOS, B&Q and many more)
• Car benefit scheme
• A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

Further Information

The reference number for this role is CAFHE04999.

For an informal conversation or for further information regarding the role, please contact please contact Jennifer Benbow (Team Manager) at jennifer.benbow@westsussex.gov.uk. For issues or queries regarding your application please contact hrrecruitment@westsussex.gov.uk.

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Job Reference: CAFHE04999