their outcomes in the way that they choose.
- Support staff in own team to maintain effective professional relationships with the people who
any issues to senior staff as appropriate.
- Acting as a positive role model, provide effective supervision and guidance for own team
- Inputs into development of local procedures and supervises staff in own team to ensure all
compliance requirements and meet quality standards.
Innovation
- The role holder should have a flexible and innovative approach to their work and be able to
all times.
Value
- The role holder should present the service in a positive light and should be proactive in
Knowledge & Skills
NVQ 3 in Health & Social Care or related area or equivalent or higher recognised qualification.
Experience
Experience of working within a related environment.
Deliver prescribed care to a defined group of patients/Service users that reflect their individual needs
Assess, plan and deliver, with the patient and their carer/family, care which takes account of patient choice and wishes. This includes the evaluation and review of these plans, with the patient/Service User, on a frequent basis, that is reflective of their needs
Contribute to a team approach to patient care in conjunction with all members of the Multi-Disciplinary team and liaises effectively with external professionals
Maintains accurate and contemporaneous records of patient/service user care delivered
Accurately communicate with, observe and engage with patients/residents/service users in order to assess need and evaluate progress.
Providing accurate information about care in an accessible format to patients/service Users and their families
Respects and applies the requirements of equality and diversity, promoting and role modelling these across the team
Completes all mandatory training and competencies assessments as required for the role
Develops and maintains a good professional relationship with patients, colleagues and visitors responding promptly and courteously to requests, enquiries, concerns, complaints and suggestions.