Care Team Leader (Field Supervisor)

We have an exciting opportunity for a Care Team Leader to join our fantastic Care Team at Home Instead Down and Lisburn.

This role plays a vital part ensuring that our clients receive the best in class, quality care whilst supporting the growth of our business. The role will be based between our office in Saintfield and about in the community in Lisburn/ Ballynanhich areas .  No two days are the same so we need someone who is flexible, and able to think on their feet, with a real passion to support people to live independently at home.

Duties will include:

• Support care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client Quality Assessments.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team, liaising with schedulers to ensure the highest quality of personalised care is delivered.
• Maintain regular contact with clients and Care Professionals.
• Participate in on-call duties as required.
• Compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy.
• Carry out any other duties deemed necessary for the successful operation of the business.