Get Set UK delivers high-quality services within local communities across a range of sectors including employment, skills and refugee support. We believe in providing a supportive space for all our employees to thrive and develop their careers. Our commitment to diversity and inclusion creates an environment where everyone’s unique perspectives are celebrated, fostering innovation and collaboration.
Get Set to make a difference in people’s lives!
Job Purpose:
- Empower our aspiring customers with transformative career insights, advice, and guidance, nurturing their path to professional growth and success.
- Ensure customers achieve their full potential through one-to-one interviews and group sessions on all aspects of career work.
- Fuel our vision and strategy by delivering top-notch front-line support, providing guidance and unwavering professionalism in diverse customer interactions as we drive our daily operations.
Key Responsibilities
Customer Support
- Inspire and empower our customers to reach their career aspirations through individual coaching and dynamic group workshops, fostering ambition and drive.
- Support customers to identify the range of employment choices available to them and outline possible ways forward, using a range of tools and resources to guide them.
- Empower customers to overcome obstacles on their journey to success, tailoring guidance to their unique needs and connecting them with the right resources when necessary.
Administration Responsibilities
- Maintain professional integrity by ensuring complete and compliant delivery evidence, aligned with our contracts and quality benchmarks.
- Craft a visionary action plan for employment, and training, propelling customers toward their goals with determination.
- Drive development to attract new customers and partnerships, including community organizations, Job Centre Plus, training providers, and Higher Education, igniting commercial growth.
Key Skills Required:
- Possess a Level 3 qualification in Careers/IAG, embodying through your hands-on experience in the field.
- Demonstrate drive and focus by being confident in working in a target-driven environment.
- Demonstrate a high level of communication, empathy, and listening skills and the ability to analyze problems and propose solutions, always putting people’s development at the forefront.
- Be ambitious, resourceful, and innovative in supporting our customers to find sustainable employment.
- Empower customer growth by crafting compelling CVs with your exceptional writing ability.
- Ability to network with potential partners, supporting our commercial growth.
- Support customers by guiding them with interview techniques.
- Computer, data entry, and MS Office skills knowledge required.
Education: • Certificate of Higher Education (preferred)
Experience: • Level 3 IAG Certification: 1 year (required) or willing to complete the qualification in the first month of employment.
Employability: 1 year (required).
Mentoring: 1 year (required)
Benefits
- Company pension & events
- Gym membership
- Private medical insurance; Wellness programs
- Employee Forum (Your voice matters, at Get Set UK employees have a say in how we run the business.)
Why Get Set UK?
As a forward-thinking organisation, we prioritise the growth and development of our staff. With an emphasis on consistent performance and comprehensive training and mentorship, we empower our team members to achieve their full potential and take their careers to new heights.
We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work.