Cargo Agent- Gatwick

Name:Cargo Agent
Location: London Gatwick Airport
Main Purpose of the Job (general tasks):
Daily running of the clerical operation in the facility
Maintain customer service levels to a high standard in conjunction with the Lead Agent
Support the Lead Agent in all areas of the business
To ensure compliance of Regulatory Bodies e.g. HSE, CAA and HMRC/ Border force.
Responsibilities (detailed tasks):
Liaise with customers in a polite and efficient manner.
Create and update records of all consignments in the computer systems.
Interrogate the customer systems to obtain information concerning any consignment
Maintain computer database
Separate and distribute cargo documents according to airline requirements
Arrange transfer to coastwise traffic and confirm arrival at destination
Liaise and interact with Transport division to ensure all airline customers trucking requirements are satisfied within agreed timeframes.
Serve Customers collecting cargo including taking payments of charges
Conduct tracing activity and any other relevant action following short/over shipments of
documents/cargo
Operate telephone system in a polite and efficient manner
Investigate and report on all queries from customers/airlines/agents/HMC
Liaise with warehouse staff and drivers as appropriate.
Update filing as necessary
Responsible for checking Dangerous Goods to IATA / AVI checks
Be aware of the role of the Responsible Person (RP) within the designated site for the handling of
pharmaceutical and medicinal products under GDP processes
To undertake any other duties as required by management, commensurate with the grade of the post
Key results:
Service level agreement targets to be achieved and maintained on a daily basis
KPI s to be maintained
Health and Safety Compliance
CAA Compliance
Knowledge Base:
Operational processes and procedures
Numerate and literate
Health and Safety Leadership
Excellent computer skills and knowledge
Customers