Case Admin / Receptionist

We've got a great opportunity for a full-time, temporary assignment within the Portsmouth area, for a Case Admin, to join an admin team within the National Probation Service.

Our client The Probation Service is a statutory criminal justice service that supervises high-risk offenders released into the community. The Probation Service is a statutory criminal justice service that supervises offenders released into the community, while protecting the public.

Case Admin - Full time

• Monday-Friday 09:00-17:00
• 37 hours per week
• To work within the aims and values of NPS and NOMS
• Location - Isle of Wight Probation Service - PO30 5BN
• Temporary Contract - long temporary assignment
• Pay Rate: 10.42ph

The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

• In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
• This role may involve some out of hours work.
• The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

Responsibilities, Activities & Duties:

• Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
• Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
• Provide cover for an effective and efficient reception and telephone enquiry service
• Act as single point of contact within unit for specialist area of work as required
• Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
• Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
• Carry out enforcement administration as required.
• Issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.
• Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed.
• Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
• Undertake specific Visor administration tasks in accordance with the procedures
• Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and , distributing notes/minutes and action points

Requirements:
All offers are subject to a DBS check, 3 years referencing and HMPPS Vetting.
At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.
Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.
Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability or a veteran, we encourage you to reach out to us via email at , providing the role s navigation link and your qualifications. We are committed to engaging with you.
Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey
Requirements:
All offers are subject to 3 years referencing and HMPPS Vetting.

Good IT Skills especially with Outlook, Excel, Word. Good initiative, proactive, organised. Maintaining databases, monitoring performance, completing work requests for practitioners, some reception cover.