Case Advisor

EDF Energy is a core part of the EDF Group, one of the largest energy companies in Europe with key business operations in the UK, France, Italy and Belgium. We're the UK’s largest producer of low-carbon electricity, the biggest supplier of electricity by volume in Great Britain, the largest supplier to British businesses and we employ more than 13,000 people. We operate nuclear, coal and gas power stations, wind farms, and combined heat & power plants. We have a focus on safe, dependable energy generation and an ethos of service excellence. We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.
The Opportunity
Are you someone who thrives in finding solutions to help benefit others? Do you enjoy working with a variety of people to support best practise and champion EDF’s values?
We are seeking an experienced Case Advisor to work with our team of HR Business Partners providing proactive employee relations case support. We will value your existing skills and experience while providing the opportunity for an individual with an agile approach, and mind-set, to develop your career.
As part of your advisory role, you will spot trends and make recommendations to HR Business Partners. You will proactively drive interventions with people managers to address identified people issues across the business.
You will liaise with external agencies/functions such as legal and local union representatives regarding the people issues related to procedures and policies and to ensure that people managers work within the defined policy and procedures.
You will feed back on processes, procedures, continuous improvement and ‘lessons learned’ to the Nuclear Operations HR Team in order to improve our delivery of stakeholder support. You will share knowledge with the team on individual case management to ensure best practice is developed and used.
This is a part-time position, 22.2hrs per week, based at our Hartlepool station.
Pay, benefits and culture
We can offer a competitive salary and you’ll be appointed based on the parameters outlined in the Personal Contract agreement as well as your existing salary, competence, experience and qualifications.
We offer a range of flexible benefits to support our people across all aspects of their lives. Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion.  We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need. We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you will be doing
- Providing proactive, professional HR Advice and guidance, which meets or exceeds defined service levels.
- Building effective working relationships with your stakeholders across the business, including Trade Union representatives, you will provide timely advice and guidance on a wide range of HR practices.
- Both verbally and in written format, you will assist managers across the business aiding them in their understanding and implementation of our policies in relation to your employment case portfolio.
- You will assist managers in organising informal and formal case meeting, where appropriate including providing information and HR advice from initiation to resolution, escalating cases, where appropriate.
- Collaborating with managers you will collate the required documentation to formulate hearing packs or signpost managers to the correct templates and policies.
- Attending formal case meetings, you will be responsible for taking appropriate notes and preparing relevant outcome documentation. Case hearings may take place within a reasonable location.
- Maintaining up to date records and suggesting improvements, you will be proactive in your approach, presenting options for the manager to enact, providing feedback where applicable and appropriate.
- You will embrace technology, utilising it to track progress, record and maintain accurate case records which are accessible to those involved in the case. You will be responsible for providing and removing access as required during a case.
- Where there are points and elements of cases which increase risk to the individual and business, you will discuss appropriate action with the HR Business Partner Team and/or Employee Relations team providing early insight, offering options, and articulating your thought process to build on your skill set.
- Responsible for briefing the HR team on the status of cases and approach being taken.
- Supporting the wider community, you will provide valuable feedback and insight from your case work to enrich the data used in workshops, training, coaching and guidance to support development and growth.
- Promote and champion diversity and inclusion as fundamental elements of our culture.
Who you are
- You have previous experience working in an HR role advising on the management of employment cases, with the ability to interpret our policies, with a good up to date understanding of employment law.
- A strong collaborator, taking an initiative, self-motivated and work well both individually and within teams, connecting with the business, keeping stakeholders up to date, informed, whilst always maintaining confidentiality.
- Excellent interpersonal skills and emotional intelligence – able to build and maintain effective working relationships with a broad range of stakeholders such as Trade Unions, senior leaders, staff and external parties.
- Brilliant time management, prioritisation, and organisation skills. Going the extra mile to support our managers, outside of the box thinking when providing advice and options.
- Strong written and verbal communication skills with previous experience of producing professional, succinct, and robust letters, meeting notes, case documentation and reports to be used in formal meetings. Attention to detail is paramount.
- The ability to interpret data, utilise dashboards to identify trends, maintaining and monitoring HR systems, ensuring accuracy of data.
- A can-do attitude with a passion for learning.
- Creative and energetic, able to challenge the status quo and to influence and coach.
- Able to operate effectively as a member of a wider HR function, building strong and productive relationships within the HR function and across the organisation.
- CIPD level 3 qualified & above or working towards or have demonstrable experience.
Applications closing on 29th of April 2024.
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