Case Management Administrator

Looking for a rewarding and challenging administrative position? We are currently seeking a highly motivated and detail-oriented Admin Support Officer (ASO) to join our Offender Management Unit (OMU) team. As an ASO, you will be responsible for updating prisoner records, allocating work to Prison/Probation Offender Managers, and identifying risk management information.
This is a fast-paced environment that requires exceptional organisational skills, attention to detail, and excellent communication abilities. You will be responsible for updating prison recording systems, scheduling and attending meetings, obtaining information on MAPPA categories and levels, as well as liaising with internal and external agencies on behalf of the Offender Management Unit.
This is a challenging and rewarding position that requires a positive attitude, strong work ethic, and the ability to work well as part of a team. In return, we offer a competitive salary, excellent benefits, and opportunities for career growth and advancement.
If you have the necessary skills and experience to excel in this role, we encourage you to apply. Join our team today and make a difference in the lives of those in custody.
What you need to do the role
The ideal candidate should have a minimum of a Grade C in English and Mathematics, as well as proficiency in computer skills including Outlook and Excel. In addition, you should be committed to personal training and development to ensure that your skills and knowledge are maintained at the appropriate level.
What we offer
-
Salary up to £22,994
-
Pension – 6%
-
Employee Assistance Programme
-
Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships
-
A safe and supportive culture
-
Chance to contribute to innovation in public services
-
A company passionate about diversity and inclusion
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Proud member of the Disability Confident employer scheme