We are recruiting a one year Fixed Term Contract opportunity to cover maternity leave. This role sits is for a Case Management position in the Scheme Administration Process Execution (SAPE) team and sits within Service Management. SAPE is responsible for:-
- undertaking complex scheme administration on behalf of the Scheme Trustees where this has not been outsourced such as:
- handling the investigation of escalated complaints, reviewing cases where compensation is being sought
- handling the investigation of Stage 2 Disputes and presenting the case to the Decision Committee for their determination
- More complex processes that require subjective decision making
It is a very busy team with a diverse range of work. The role will report to a Senior Case Manager within SAPE.
Flexible and agile working
Everyone's personal situation is different. To make the most out of hybrid working we've introduced different ways of working, which include (subject to role requirements):
- hybrid of office and home working (there will be an expectation to attend the office, as required)
- reduce or vary working hours
- reduce or vary the days worked
- work from home (or a different location)
- work compressed hours
- job share