Company

National Employment Savings TrustSee more

addressAddressLondon
type Form of workFixed Term
salary Salary£52,384
CategoryCustomer Service

Job description

We are recruiting a one year Fixed Term Contract opportunity to cover maternity leave. This role sits is for a Case Management position in the Scheme Administration Process Execution (SAPE) team and sits within Service Management. SAPE is responsible for:-

  • undertaking complex scheme administration on behalf of the Scheme Trustees where this has not been outsourced such as:
    • handling the investigation of escalated complaints, reviewing cases where compensation is being sought
    • handling the investigation of Stage 2 Disputes and presenting the case to the Decision Committee for their determination
    • More complex processes that require subjective decision making

It is a very busy team with a diverse range of work. The role will report to a Senior Case Manager within SAPE. 

 
Please download a full job description to find a full scope, deliverables, experience and personal attributes required for this role. 

Flexible and agile working

Everyone's personal situation is different. To make the most out of hybrid working we've introduced different ways of working, which include (subject to role requirements):

  • hybrid of office and home working (there will be an expectation to attend the office, as required)  
  • reduce or vary working hours
  • reduce or vary the days worked
  • work from home (or a different location)
  • work compressed hours
  • job share
We welcome all internal applicants to apply for our roles, regardless of your current working pattern or hours. We will aim to accommodate your request and match your current working arrangements.

Request

The Change Programmes and Service Management area is responsible for delivering change to the NEST product and service, and for managing and assuring the live running of that product and service, in a way that delivers our key business outcomes. This area sits in the Nest Experience directorate and  oversees the execution of a range of significant NEST Corporation projects such as:

  • providing the Executive Team and Trustee with assurance that our out-sourcing partner and internal teams are delivering the scheme administration services in accordance with contractual and legal obligations, and in accordance with agreed processes
  • monitoring and supporting the running of the scheme administration services, managing incidents, ensuring that all services are operating as they should and intervening to resolve any problems
  • managing the execution of various scheme administration tasks on behalf of the Scheme Trustees

The team work very closely with the outsourced providers, giving a single point of contact for service delivery related issues. The team also works closely with teams across Nest

Benefits

Nest is an award-winning workplace pension scheme, the largest in the country. Set up by the government to give every worker in the UK somewhere to save, our first-class responsible investment practice and governance are the backbone of what we do, supported by all the functions you’d expect to find in a thriving business. We’re committed to creating a workplace where you can be your authentic self and offer an inclusive and flexible working environment. Diversity, Equity and Inclusion Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of their age, belief, disability, gender identity, marital status, national origin, pregnancy or caring responsibilities, socio economic background, sex, sexual orientation, religion or race or any other legally protected status. We also recognise the importance of diversity of thought and other forms of neurocognitive variation.   As a Level 2 Disability Confident organisation, we’re part of the guaranteed interview scheme. This means should you meet the minimum criteria for this role, you will automatically be put forward for an interview. Please note that this advert may close early if we receive a sufficient number of satisfactory applications.  If you have any difficulty in sending your application or need the application pack in an alternative format, or you require any reasonable adjustments please contact: [email protected]. 
Refer code: 2814962. National Employment Savings Trust - The previous day - 2024-02-17 01:38

National Employment Savings Trust

London

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