AddressJob Title: Case Manager
Control Function:* No
Contract Type: Fixed Term, 12 Months
Location: St. Stephen’s Green, Dublin 2
Working style: Hybrid 50% home/ office based
Closing date: 28th April 2024
Royal London Ireland is seeking applications for a Case Manager who’s purpose is to develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products.
The Case Manager provides administrative support to our brokers and Sales team as well as making regular, proactive contact to a panel of brokers to ensure they have accurate and up to date information on all their cases alongside issuing policy documentation and underwriting.
About the role
- Develop broker relationships to offer excellent service which will promote Royal London as their provider of choice for protection products.
- Provide administrative support for and on behalf of the Sales Team
- Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders
- Efficiently and effectively process policy documentation and underwriting requirements
- Adhere to Treating Customers Fairly principles, the Consumer Protection Code and Royal London values
About you
- APA Life qualification OR a willingness to become qualified within 18 months of joining Royal London
- Previous experience in a Customer Service role
- Strong influencing skills - capable of resolving general Broker queries
- Ability to meet deadlines/ SLAs and manage pressure/ priorities
About Royal London Ireland
Based in our city centre location on St Stephen’s Green in Dublin 2, Royal London Ireland is a fully owned subsidiary of the Royal London Mutual Insurance Society Limited, the largest mutual life, pensions, and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes.
Our People Promiseto our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to public holidays, up to 14% employer matching pension scheme contribution and a contribution to private medical insurance. You can see details of our benefits here - Our Benefits. Please note benefits for colleagues in the UK and Ireland may vary, please ask our team for details.
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
Central Bank of Ireland (CBI) Fitness & Probity Regime
Some of our roles are Control Functions (CF) as defined by the Central Bank Reform Act 2010 (Sections 20 & 22) Regulations 2011. If a vacancy is for a CF, it will be indicated above. For CF roles, appointment will be conditional on Royal London Ireland being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards 2014 issued by the CBI. In the case of proposed appointees to Pre-Approval Control Functions, this includes prior approval by the CBI of such appointments.
