Caseworker

Caseworker
Home-based: Yorkshire and North East England
About Us
Perennial is the nation's only charity dedicated to helping people in horticulture. Together with our network of partners, we provide free support, information, advice, financial assistance and services for horticulturalists and their loved ones experiencing illness, disability, bereavement, family breakdown and financial difficulties.
We have a real focus on improving the health and wellbeing outcomes of people working in horticulture and have an ambitious preventative strategy to create better futures for people working in horticulture.
We are currently seeking a Caseworker to join us on a permanent basis. Full-time and part-time opportunities are available.
The Benefits
- Salary of up to £30,000 per annum (depending on experience)
- 25 days’ holiday per annum plus Bank Holidays increasing with long service
- Pension
- Sickness pay
- Buy extra leave
- Time off for dependents
This is a fantastic opportunity for a personable individual with experience of staffing a helpline and a great grasp of confidentiality to join our crucial organisation.
In this highly rewarding role, your talents will help us to continue our vital work, ensuring we can keep providing advice and care when horticulturalists need it most.
What’s more, by joining our friendly team, you will have the chance to further your professional experience and grow your portfolio whilst making a key difference to our organisation.
The Role
As a Caseworker, you will provide advice, information and support to horticulturalists.
Working collaboratively with horticulturalists and their families, you will help explore issues and identify, co-ordinate and implement solutions.
You will offer generalist advice across areas such as social care, health, benefits, housing and employment, aiming to build enough confidence for the individual to address these problems personally in the future.
About You
To be considered as a Caseworker, you will need:
- Experience of undertaking comprehensive holistic assessments across outcome areas of health, wellbeing, self-care, housing, money, family, relationships, safety and crime
- Experience of measuring the impact of interventions delivered
- Experience in delivering a telephone helpline or advice service in the community or in service users' homes
- Experience of scrutinising complex information to produce concise reports
- Experience of working within safeguarding frameworks
- Good knowledge of legal and welfare issues relating to children and vulnerable adults
- The ability to use IT systems including Microsoft Word and Excel
- The ability to maintain confidentiality and work in a non-judgmental manner
- A certificate in Advice and Guidance (or the willingness to gain the qualification during the probationary period)
The closing date for applications is 21st January 2024.
Other organisations may call this role Helpline Advisor, Helpline Caseworker, Helpline Operator, Call Handler, Benefits Advisor, Employment Advisor, Helpline Support Advisor, Customer Service Advisor, Customer Service Representative, or Support Line Advisor.
Webrecruit and Perennial are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking to use your talents to make a difference to horticulturalists as a Caseworker, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.