Casual/Bank Night Concierge

Rangeford Villages develops and operates integrated retirement communities for people aged over 60. We create exciting, innovative and contemporary villages for residents to live life to the full, with a wide range of leisure activities, services, support and care. We promote well-being whilst helping residents maintain an active and independent lifestyle.

Wadswick Green is set in the stunning Wiltshire countryside, it aims to create an exciting, innovative and contemporary community for residents to live life to the full, with a wide range of leisure activities, services, support and care.

We have an exciting opportunity to join our team as a Casual/Bank Night Concierge to cover holidays, sickness and other absences.

Job Description

The Night Concierge will ensure the smooth-running of the site as a whole, delivering a friendly and efficient customer service experience to residents and visitors.

During their shift, the role holder will be the first responder to any emergency (maintenance, health or security).

There is no exact pattern to the evening, making for an interesting job, although there are specific tasks to be undertaken every day, such as cleaning of certain communal areas and assisting residents with requests and Ad Hoc queries.

This role is exceptionally dynamic and will continuously develop as the village matures.

Benefits

• Competitive salary
• Access to the Rangeford Benefits Hub
• Employee Assistance Programme including access to a virtual GP
• Discounted food and beverage on or off duty
• Advanced training i.e. Pool Responder

Responsibilities:

· Build a good report with residents.

· Manning the reception desk and handling resident enquiries and requests

· First responder to any emergency (maintenance, health or security).

· Point of contact onsite with our warden system offsite call centre.

· Escorting contractors or emergency services in event of incident

· Receiving deliveries

· Housekeeping duties: communal area cleaning (dusting, vacuum cleaning and mopping)

· To be responsible for security of the site and general operations duties

Skills and Experience:

· Proof of right to work in the UK

· Must have a good standard of spoken and written English

· Computer literacy

· Excellent Customer service skills

· Organised and thorough.

Qualifications:

Although this is dependent on previous experience, ideally you will have one of the following or similar:

Hospitality, F&B or Customer Services / Hotel background

Hours and any other restrictions:

This will be a casual contract with a shift between 1800 and 0700.

Due to the nature of the environment the successful candidate will be required to undertake a DBS check - paid for by us.

Due to the nature of the role a level of physicality is required

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills or duties

Rangeford Villages is committed to promoting equal opportunities, diversity, and inclusion in our workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our employees, clients, and the communities we serve. We welcome applications from all qualified individuals regardless of race, colour, national origin, ethnicity, ancestry, age, sex, gender, gender identity, sexual orientation, religion, marital status, disability, or any other protected status. We embrace diversity and inclusion as a source of strength and innovation.

Job Types: Part-time, Temporary

Pay: £12.42 per hour

Benefits:

• Company pension
• Discounted or free food
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• Night shift
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person