AddressAdditional Locations: Italy-Milan; France-Île-de-France; Germany-Düsseldorf; Spain-Madrid; United Kingdom-Hemel Hempstead
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
THIS ROLE CAN BE BASED IN MILAN, MADRID, LONDON, PARIS, DUSSELDORF, WARSAW
This role would suit a junior profile with 2-3years experience
Purpose
The purpose of the C&CE (Customer & Commercial Excellence) Process & Programs SpecialistEMEA role is to support theimplementation and adoption of our Customer Relationship Management system (Salesforce) in the Division in EMEA (Europe, Middle East & Africa).
Key Responsibilities
- Ensure a smooth deployment of Sales Cloud in the Cardio Division
- Ensure that the Divisional functional needs and requirements are taken into account and implemented
- Ensure and validate data upload from other Information Systems
- Ensure the development of reports and dashboards
- Works closely with and support the country Sales Managers
- Communication to the sales team
- Training of the users
- Support to the users
- Key contact person for the country “Super Users / Champions”
- Ensure that the utilization of Sales Cloud is “embedded” in the Division as the main activity coordination, reporting & communication internal channel
- Drive development and integration of additional modules or functionalities (e.g. Service Cloud, Marketing Cloud, Pricing Tool, …) ensuring coordination between functions
- Maximize use/value of current platform looking for continuous improvement on the user experience
- Ensure that Sales Cloud will meet the requirements of our new business models and will facilitate the deployment of these new models in the Division
- Tracks adoption / usage KPIs and regularly reports to the Divisional Leadership Team
- Be the interface between the countries and the salesforce.com Core Team
He/she will play an interface and coordination role between:
- The EU Cross-Divisional Salesforce internal team:
- Integration of the cardio Division needs / requirements
- Data upload, cleaning and validation
- Reports development
- Project planning
- Budgeting
- Clusters Business Unit Directors and Country National & Regional Sales Managers:
- Communicate and get « buy-in » from the country teams
- Develop and implement training programs
- Support countries in driving teams’ adoption
- Develop field execution campaign supported in SalesCloud
- Develop Sales / Marketing reports for analysis
- EU Multichannel marketing & Digital team
- Design and implement campaigns in MarketingCloud
- Integrated multichannel campaigns with SalesCloud / MarketingCloud component
Skills and experience required
- Operational role in the preparation and deployment of a Customer Relationship Management system (ideally SalesForce)
- Good understanding of business Information and Reporting System
- Strong analytical and project management skills
- Customer focus / Customer-centricity
- Communication skills and teamwork
- Agility for working in a matricial / non-hierarchical environment
- Understanding of the Commercial function in the Medical Device industry
- Interested? Please apply online with your CV in English
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Requisition ID: 575315
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
