Cctv And Risk Management Officer

Wigan Town Hall

Library Street

Wigan

WN1 1YN

Salary: Grade 5, £16,022 - £17,730 per annum plus enhancements. £12.80 - £14.16 per hour

24 hours per week

Your role:

The role that you will undertake will be multi-functional and will include monitoring public space surveillance CCTV systems, operating within a 24/7 contact centre that provides an out of hours emergency response service. You will be required to operate an array of IT software and hardware systems, specialist CCTV monitoring equipment and communications systems.

About you:

You will need:

• Experience of working in a control room monitoring public space surveillance CCTV systems and/or contact centre environment.
• Experience of working with specialist CCTV and/or IT equipment
• Good level of ICT skills with experience and competent knowledge of Microsoft packages, databases and other soft and hardware.
• Currently hold or be able to obtain a valid Security Industry Authority Licence for Public Space Surveillance and Security Guarding.
• Be able to successfully pass the Greater Manchester Police Non-Police Personnel Vetting checks and British Standards 7858 Security Screening.
• Good interpersonal skills including establishing/maintaining trust and effective working relationship with clients and colleagues, including internal and external organisations and agencies.
• Demonstrate good decision-making skills and ability to work on own initiative and within a team environment.
• Experience of working different shift patterns and being flexible in your approach to changing your shift patterns at short notice to support your colleagues and the team in general.

About us:

Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

We are a small team who manage the Council’s public space surveillance CCTV systems on a 24 hour basis along with a number of contracts that we manage. Key to the role is the good working partnerships that we have with our colleagues in the Council and other stakeholders including Greater Manchester Police. Along with this we also manage support staff including the Concierge and security team who are key to providing a front line response to support our priorities. Good observational, communication and negotiating skills are an essential part of this important role.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

Wigan Council prides itself on equality, inclusion and promoting diversity within the borough and aims to recruit a workforce that reflects our diverse communities. We invest in training and developing our staff, in a positive learning environment, and aim to be a consciously inclusive employer. We welcome applications from everybody in the community and would particularly encourage applicants from our underrepresented groups to apply. At Wigan, it is really important to us that applicants demonstrate our Team Wigan behaviours, and we do all we can to make sure that everyone feels like they belong. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

To be appointable in this role you must be able to prove you have the right to work in the UK. If you are unsure, please visit the below link to check you qualify to apply. Please note, at present we are not a licenced sponsor. Prove your right to work to an employer: Overview - GOV.UK (www.gov.uk)

For further information, please contact Keith Hargreaves, Income & Project Manager – CCTV & Risk Management - Keith.hargreaves@wigan.gov.uk

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£16,022

permanent

shift