Centre Manager - Putney

Centre Manager - Putney

Join this vibrant and rapidly expanding team as a Centre Manager! As the face of this site, this role is not just about managing a space; it's about infusing life and character into everyday work experiences for the guests. You'll play a crucial role in service delivery and site performance, collaborating closely with the General Manager and Operations Manager.

Key Responsibilities:

• Ensure occupier satisfaction and smooth on-boarding experiences.
• Foster day-to-day supplier relationships.
• Assist in sales performance and contribute to maintaining a safe and compliant workspace.

Requirements:

• At least 2 years of operational experience in flexible workspaces, multi-let business spaces, or broader hospitality.
• Highly personable and friendly, with an ability to identify opportunities to enhance services and occupier satisfaction.

Skills (People & Technical):

• Be the Centre Champion, advocating for occupiers at every step.
• Build friendly and trusting relationships with occupiers.
• Create a warm welcome and memorable front-of-house experience.
• Own and enhance the welcome experience and front-of-house areas.
• Regularly review building amenities and engage with occupiers to identify changing needs.
• Self-motivated, diligent, enthusiastic, and approachable.
• Efficiently run front-of-house operations.

Values & Behaviour:

• Exhibit our Values: Avoid Ambiguity, Appreciative, Adventurous, Authentic, and Accountable.
• Show initiative, be proactive, and meet deadlines.
• Embrace change, including technology.
• Engage with the big picture.
• Deliver great service, working in partnership with internal and external stakeholders.
• Achieve results and prioritize work effectively.
• Provide innovative solutions and problem-solving.
• Foster personal and team development.

Additional Responsibilities:

• Implement an events schedule, including local leaders, networking, drinks, and morning meditation.
• Understand building specifications, space availability, and pricing for occasional tours.
• Provide input in reviewing processes and supporting systems.
• Monitor statutory and internal compliance, meeting company policies, RICS and ISO standards, and statutory timelines.

Join us in creating a vibrant and welcoming workspace! If you embody our values and have the skills to make our Centre a thriving hub for occupiers, we want to hear from you. Apply now!