Address
Form of workContract Type: Self-Employed and Employed positions available
Location: Walthamstow and Harringay
Pay Rate: Realistic OTE £60,000
About CDER Group
Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.
We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.
As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.
Introduction
Our certificated Enforcement Agents enforce warrants and liability orders for Local and Central Government as well as commercial clients. The certificated Enforcement Agent role is to locate vehicles using our ANPR system and database and negotiate payment with the customer. The role reports to the ANPR Enforcement Manager.
What’s in it for you?
Gym membership contribution: we will give you up to £20 per month towards your gym membership
Company pension
24/7 employee assistance programme
Company sick pay
Referral programme
Discounts and savings available on our bespoke staff rewards platform
25 days holiday, rising to 28
Voluntary service opportunities to a charity of your choice – up to two days per year
Long service awards
Enhanced family leave
Mobile, Body worn video
Responsibilities
Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
Negotiate payment of outstanding warrants and liability orders with customers
Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
Identify vulnerabilities with customers and signpost accordingly.
Complete case reports upon request, using company standard reporting tools and the case management system.
Ensure notes, photos, and fees from each visit are added to the case management system correctly.
Ensure the ANPR data is updated as instructed.
Comply with company and client policies and procedures.
Adhere to National Standards at all times.
Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
Participate in training and development as and when required.
Personal qualities, experience and skills
Certificated Enforcement Agent
Confident, self-motivated, trustworthy, and organised
Competent computer skills
Have an excellent knowledge of Enforcement Agent legislation
Be able to work under pressure
Excellent communication and negotiation skills
Excellent conflict management and conflict resolution skills
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
