Change Analyst - Customer Service

As Change Analyst in Customer Service this role will deliver transformational change and process improvements that affect all of Customer Services. Working alongside Change Leads, this role supports the end to end implementation of any changes that impact upon Customer Service ensuring the objectives of the project/change are achieved within the performance targets. Carrying out regular deep dive and root cause activity in coordination with departmental subject matter experts to identify & deliver continuous improvement opportunities are also key parts of the role.

In this position building long-term, relationships with stakeholders, and understand their perspectives will be key, as you’ll work with them to support project & business readiness activities, to ensure changes have a smooth transition into BAU.

To be successful in the role you'll have a strong Customer Service background and some experience in participating on projects and/or process improvements. You’ll have experience of influencing stakeholders up to senior management level

An ability to work within a structured project management delivery framework is important along with a sound knowledge of core systems and processes across Customer Service.

Being a team player with demonstrable evidence of influencing skills as well as excellent problem solving and analytical skills with attention to detail will be required. Excellent planning and organising and communication skills are essential.