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SalaryWhy this job matters
The Service Management Practice are responsible for overseeing the delivery and operation of our services to our customer base across Mobile and IPTV. The function is responsible for driving simplification of our operating model through process and tooling standardisation.
The Service Transition Professional, Change Enablement is responsible for the assessment of technical Change and Access requests across Mobile and IPTV, assessing the risks associated with the implementation of Change ensuring that requests are implemented in a controlled low risk manner, enabling the smooth and effective running of these networks and all customer facing services.
What you’ll be doing
• Assess raised Change and Access requests to determine whether the required information has been supplied – work with the request originator to get to the required standard.
• Ensure Change restrictions are managed and communicated effectively .
• Manage the Access-to-Work process ensuring access requests are processed within SLA and meet Health & Safety requirements.
• Maintain accurate and detailed documentation of Change activities and best practices
• Champion and police the Change & Access Management policies and processes, ensuring they are adopted and followed appropriately.
• Use your analytical skills to identify areas of improvement to ways of working and drive business improvements adding value to both our stakeholders and customers.
• Be responsible for supporting or leading on transformational workstreams, initiatives and projects for the Service Operations function, to drive continual improvement
Skills and Experience
• Expert within ITIL area, able to provide expertise around best practice
• Must be able to engage, influence and ‘sell’ the function across all levels of BT
• Skills to analyse, question and challenge the way things are done to optimise processes and deliver excellent outcomes for customers and the business.
• Strong demonstrable communication skills. Able to follow process but able to recognise and work through the need to adapt to a rapidly shifting technical environment
• Skills to lead and support transformational change relating to the ITIL area
Benefits
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
