Change and Adoption Lead

A major international bank based in London.

Description

Change and Adoption Lead role leads the Change and Adoption workstream, which includes Change Management, Training, and Process. The incumbent will partner closely with both the Programme Manager and Project Stream Leads, ensuring that each project collectively realises Change and transformation goals for the bank.

• The Change and Adoption Lead is responsible for setting the standard on change management execution across the project delivery teams, while overseeing the holistic change impact for the HR Transformation Programme.
• The role includes six direct reports. The Lead will drive the accountabilities of this team, and is also expected to be hands on where needed, driving engagement and transformation activities.
• Works closely with Senior Leadership team including sponsors and Steering Committee to educate on the requirements and complexities of the change, and to influence change leadership and decision making.
• Lead the change management strategic approach for the programme.
• Lead the Change and Adoption Team to deliver a comprehensive and holistic change management programme including: Impact assessment and transition plans; stakeholder engagement, and communications; training; end to end process definition; go live and service readiness assessment and support; and establish mechanisms for ongoing benefit realisation and continuous improvement.
• Establish, a change community (key stakeholders, change champions and super users groups) that enables broad reach channels for deep organisation engagement, that meets the needs of all EMEA wide colleagues.
• Advise and support the business and programme team members on how to best navigate Change and communicate strategically.
• Coach stakeholders and sponsors on their role in leading and embedding change.
• Work with project teams to integrate change management activities into the overall project plan and support extended network of change resources.
• Identify potential risks and anticipated blockers to change at a program/project level, and develop specific plans to mitigate or address the concerns.
• Define measures of success and capture metrics to monitor change effectiveness.
• Ensure projects achieve their business outcomes by increasing adoption and minimizing resistance by the target audience.
• Drive consistency and rigour in change management through developing, deploying embedding the change management framework and associated tools/templates.

Profile

Change and Adoption Lead

Education & Qualifications

• Industry recognised modern project management qualification such as PMP or APM
• Change Management and Programme Management qualifications such as APMG or MSP

Experience & Knowledge

• Proven experience and expertise in leading Business Change Management, preferably gained within HR in the financial services sector.
• Experience leading teams to drive and execute comprehensive change programmes.
• Skill and willingness to get involved and drive change activities in support of both the Change and Adoption team and the broader HR team.
• Demonstrable experience in the end to end programme lifecycle leading change management on large scale global programmes.
• Strong understanding of broader Change and Adoption workstream accountabilities including Training and Process Design.
• Strong change management experience related to technology-enabled transformation.
• Experience of applying recognised Change Management practices within large programmes
• Solid understanding of how people respond to and successfully adapt to change.
• Key Competencies: Team Leadership, Stakeholder Engagement and Influencing, Communication, Coaching, Solutions and Delivery Mindset, Customer Focus, Critical Thinking & Problem Solving, Continuous Improvement Mindset.

Job Offer

Upto £750 per day on a PAYE basis