Address
Form of work
SalaryChapter Member Technology / Microsoft Trainerand Adoption
This role sits within the Technology Chapter and is supported by the Chapter Lead.
Salary range: £30,000, Grade B
Hours: 35 hrs
Location: Home-based
Contract: Permanent
Level of disclosure check: Basic
Principal contacts
a) Internal
Technology Chapter lead
Future Workplace lead
Future Workplace team members
Internal customers
Chief Information Officer
b) External
External suppliers
Microsoft
About the Technology Chapter
Expanding their digital capability is fundamental to how our client will achieve their objectives. They require technical and non-technical digital capabilities to extend their reach and impact. The Technology Chapter aims to be a centre of excellence for internal digital services that support them in achieving their strategic objectives.
Our client is looking for people who have:
- A good understanding of digital technology and how it can be used to improve the experience of customers and colleagues
- Specialisation in some aspect of digital or technology
- Understanding of user / customer experience, personas and user journeys and how these affect a user’s experience with digital
- Understanding of accessibility and how to build it into the digital experience
- Knowledge of and experience with digital product development
About the role
As a Chapter Member, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.
With a specialism in training and Adoption for Microsoft 365 products and services, part of your time would be spent using your skills, knowledge and expertise to work in squads of between six to nine people on exciting and customer-focused product development. This involves following agile values and principles and working collaboratively with the product owner and colleagues to deliver on the strategic objectives and value for our client’s customers.
You'll be given direction on what needs to be achieved and the freedom to achieve it. You may be working on a few squads at any one time. Alongside this, there will be a degree of operational tasks which will be delivered in your chapter with support and directed from the Chapter Lead.
What might a day in the life look like?
- Deliver training courses to users on how to use Microsoft 365, Researching, developing and creating new training course offerings.
- Host drop-in clinics for new Microsoft 365 users to attend.
- Produce instructional documentation on Microsoft 365 functionality.
- Regular communication with user base on tips, tricks and best practices.
- Supporting the team with any enquiries, particularly related to the Microsoft courses. Creating content for use in internal marketing material, social media etc.
- Supported by the chapter lead you will work in your squads and on operational tasks as well as contributing to evolving ‘centre of excellence’ for your skill set.
- When working in squads you will work in harmony to build, test, and deliver products and services that create value for customers
- Maintaining a focus on the task in hand, developing features through working in sprints.
- Bring your knowledge, skills, and expertise to develop products incrementally.
- Communicating clearly with squad members and other stakeholders
- Reflecting on progress and performance - always looking to improve and keep momentum.
- Ensuring that customers can directly influence the features of a product and service
- Sharing wisdom, experience, and knowledge with others
Who are you?
- You have a good level of knowledge for the full range of Microsoft 365 user applications (Teams, SharePoint, OneDrive, Viva etc.)
- You are confident enough to lead training and workshops, with excellent presentation skills
- You have excellent written and verbal communication skills
- You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment
- You have a can-do attitude and are focused on achieving outcomes
- You’re happy to share your thoughts, skills, knowledge, and experience
- You have an open mindset and embrace new concepts and ideas
- You’re a natural collaborator
- You’re adaptable within a changeable environment
- You thrive in an agile product design and delivery environment
What will be in your toolkit?
- A high level of PC literacy and Microsoft Office skills
- Strong digital skills and a sound understanding of agile values and principles
- A commitment to the organisation’s culture
- Comfort with ambiguity
- Bravery, courage and an appetite for risk taking
- An exclusive focus on customers
- An enthusiasm for giving and receiving continual feedback
Disclosure check
This role requires a basic check. This post will be working in environments where children and young adults with hearing issues up to age 25 may be present.
Our client’s expectations
They expect all staff to:
- abide by and promote their Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.
- take responsibility for promoting and safeguarding the welfare of children and young people.
- develop an understanding of hearing issues awareness and BSL skills whilst employed with the charity.
Our client is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment.
Who are you and what will be in your toolkit?
Chapter Member Technology / Training and Adoption
Essential Criteria
How it is measured
A – Application
I – Interview
T – Test or Presentation
1. Broad and deep knowledge for the full range of Microsoft 365 user applications. A, I
2. Experience of both researching, developing and creating new training course materials, and delivering training and workshops. A,I
3. Excellent presentation skills. Confident and able to explain technical issues to a wide range of audiences. I
4. Experience of producing guides and training materials in multiple formats (including digital and video). A,I
5. You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment. A
6. You have a can-do attitude and are focused on achieving outcomes. I
7. You have an open mindset and embrace new concepts and ideas. I
Desirable Criteria
How it is measured
A – Application
I – Interview
T – Test or Presentation
Q - Qualification
1. Relevant Microsoft certification such as: “Microsoft 365 Certified: Fundamentals (Exam MS900)” “Microsoft certified trainer”. A
2. Strong digital skills and a sound understanding of agile values and principles. A
3. BSL Level 1 or above, a good level of hearing issue awareness and/or working towards BSL level 1 or above. Understanding and experience of hearing issues and British Sign Language skills or a willingness to learn. I, Q, T
4. Confident in using Customer Relationship Management databases with a good overall understanding of the applications of such systems. I, T
This job is being posted by Webrecruit on behalf of our clients. The services advertised by Webrecruit are those of an Employment Agency.
