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Form of work
SalaryWant to make a change to people's lives and be a leader in an organisation that has a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement?
Our values of ambition, empowerment, transparency, and inclusivity drive everything that we do.
We have an exciting opportunity for a Director of Service and Support to join our organisation and lead on the Criminal Justice and Complex Social and Health Needs division across England and Wales! We are looking for someone who is passionate, visionary, and embodies our values to provide strategic direction, empower others, and ensure effectiveness of our service delivery!
You will report directly to the CEO and Board of Trustees, working closely with the wider leadership team.
Working Pattern: This is a full time position at 37.5 hours per week. You may be required to work outside these hours to meet organisation requirements and will take part in our on call rota.
You can be based anywhere in the UK as we offer hybrid working however you will be required to attend regular service visits. Most of our permanent services are based in and around London, Brighton, Kent, Havering, Bedford, Luton, Liverpool and Nottingham. You may also at times need to travel outside these locations. Our Central Office is based in Highbury and Islington, the leadership team meet once a week in our head office for weekly meetings.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change
Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Benefits, including Non-Contractual Perks
- 25 days annual leave, increasing with the length of service
- Training and Development, including access to courses, upskilling, and progression plans
- Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
- Employee Assistance Programme, including counselling
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
Overview of key responsibilities
Operational Leadership
- Centre the needs of residents, participants, and staff in all activities and decisions.
- Stay informed about the operational environment to keep services strategically relevant and address emerging needs and gaps.
- Make timely, significant decisions independently to ensure safe and effective operational delivery, driving necessary changes and improvements.
- Liaise with key stakeholders for contract management and service enhancement.
- Apply business acumen in setting and negotiating financial requirements with external commissioners.
- Ensure all services operate within budget, with Heads of Services and Housing Support meeting their financial targets.
Audit, Compliance, and Risk Management
- Lead and collaborate with relevant departments to ensure services are contractually, statutorily, and legally compliant through regular self-assessments and audits.
- Work with the External Affairs and Impact team to establish and analyse operational dashboards and reporting mechanisms, ensuring organizational impact and financial health.
Business Development & Relationship Management
- Direct and oversee relationships with commissioners and funders.
- Identify and achieve organic growth in partnership with the Development and Grants team and Heads of Service.
Equality, Diversity, and Inclusivity
- Ensure consistent and effective implementation of the Social Interest Group’s Equality, Diversity, and Inclusivity policy and procedures.
- Partner with the Group’s Equality Performance Manager to embed inclusivity in service delivery and staff support.
Please visit our website to view our vacancy to view the full JDPS and complete your application!
