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SalaryHours: 16 hours per week minimum
Contract Type: Permanent
Service Area: Place
Department: Parking Services
Our Civil Enforcement Roles now have a welcome payment of 5% of the starting salary for the grade to enable individuals to join our permanent workforce. This is payable upon successful completion of your probationary period and is subject to eligibility criteria.
This is an exciting opportunity for someone who enjoys working outdoors and has the commitment, passion, and drive to help an enthusiastic team deliver a high-quality service.
Our Civil Enforcement Officers (CEOs) are, first and foremost, a uniformed point of contact for visitors and residents. They act as “ambassadors” for the council and frequently help with directions to local landmarks, answering a wide range of questions about the local area, as well as providing advice to the public on parking queries.
You will provide outstanding customer care, within a high profile and vital council service that supports the day to day activities of all residents, businesses, and the thousands of daily visitors to our region and you will play a significant role in reducing traffic congestion and improving air quality through the enforcement of parking restrictions.
Some of what you’ll be doing:
- Undertaking patrols and inspections to enforce all "On" and "Off Street" parking offences
- Maintaining appropriate records (currently by Handheld Device) and completing reports and responding and acting accordingly to Service Radio Messages as directed
- Reporting and actioning offences in respect of Taxi / Hire Car Licences and defects in Signs and Lines and other street furniture
- Advising members of the public as required especially on minor parking enquiries and parking matters according to customer care and other policies and procedures.
- Inspecting Pay and Display machines and verifying their functionality in accordance with Council Financial Regulations and policies and procedures and report any minor faults.
- Issue PCNs to vehicles that are parked in contravention of the parking regulations
You should apply if:
- You are friendly, polite, and willing to offer support, advice and assistance to colleagues and customers
- You should be physically fit and be able to walk as much as 10 miles per day whilst carrying approximately 8lb/4kg of equipment and be prepared to work in all weathers
- You’ll be able to accurately record and reproduce information in report form and using a Desktop computer, hand-held computer, or equivalent IT equipment
- You can deal politely and tactfully with a wide range of people including members of the public who may be confrontational.
- You can demonstrable ability to read and follow procedures and guidelines, establish facts, and take action within procedures.
- You are comfortable using equipment such as: Hand-held computers, two-way radios, mobile phones, body worn video cameras, digital cameras and mobile ANPR cameras to record vehicles that are breaking parking regulations
Why Bath and North East Somerset Council?
We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:
- A competitive salary package
- A generous holiday allowance and special leave provisions including carer/sick pay
- The Local Government Pension Scheme
- A comprehensive Employee Assistance Programme – whatever life throws at you, we are committed to supporting you and your well-being at work and home.
- Career Development, professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
- Discount scheme including the VECTIS card that offers numerous local discounts including local attractions and cycle to work scheme
This is a rolling advert - applications will be checked weekly
Interested to find out more?
If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact one of the Senior Civil Enforcement Officers on 01225 477133 – parking@bathnes.gov.uk
Working Hours - Part Time (Evenings and Weekends)
The Part Time role is for a minimum of 16 hours per week. The Civil Enforcement role operates a daily shift rota between the hours of 6am up to 10pm when required, including weekends, operating from an office in Central Bath. Overtime and shift allowances are paid additional to the salary.
We’re specifically looking for Part Time applications for fixed evening or weekend working. These would comprise of 2-3 shifts in the evening on weekdays or at various times between 6am-10pm on the weekend. Think you’d like to apply but the hours or shifts advertised don’t suit your life or existing commitments? Let us know what days and hours you’re able to work on your application.
To apply
Please use the online application facility.
For further information on applying please see “Application Form Help” page on the Jobs website.
Bath & North East Somerset Council has one overriding purpose – to improve people’s lives. We have four core values which shape every aspect of our working life and how we look to the future. These values are to be Bold, Empowered, Supportive and Transparent.
Please explain in your application how you could incorporate these values into the role you are applying for.
We are unable to sponsor candidates for this role under the Home Office Tier 2 points-based system (skilled worker route), therefore you must be able to obtain and provide your own right to work in the UK’. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable. Should you be shortlisted you will be asked to bring your right to work documents with you to your interview so they can be copied and verified at that stage.
As an equal opportunities employer, Bath & North East Somerset Council is committed to the equal treatment of all current and prospective employees and is opposed to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.
Safeguarding Statement:
This is a Public Services Network (PSN) role and requires all successful applicants to undergo a Basic Disclosure check and a 3 year’s verification of employment history. Please note that any start date will be dependent on the receipt of a satisfactory Disclosure and verification of employment history.
Please note the Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register. This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role, they will be interviewed before any shortlisting or interviewing of external candidates.
