AddressIt’s an exciting time to join AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. As part of this, we’re looking for a talented person to join our Claims Relationship team in a permanent role.
As a Claims Relationship Manager, you’ll work with multiple stakeholders to support winning and retaining profitable business for AXA Insurance. We're the face of claims externally and the link to the business from our brokers and customers. You’ll seek and distribute insight to shape the AXA claims proposition, contributing to AXA being number one in the insurance market.
At AXA we work smart, this role is field-based. You’ll travel frequently to AXA offices and broker partners.
What you’ll be doing:
- Develop and build valued and trusted relationships with internal stakeholders, brokers and key customers, via contact plans.
- Effective management of broker panel, aligning to the wider AXA Commercial vision.
- Be involved with renewal retention and profitability improvement on large case management clients.
- Articulate and promote AXA’s claims proposition and educate stakeholders. Deliver presentations to a variety of audiences via different methods.
- Proactively identify and drive pipeline and large case management with Sales and Underwriting colleagues.
- Onboarding and continued governance of Broker Claims delegated authorities.
- Work with Claims Operations, Supply Chain and Legal to effectively onboard new business.
- Seek and provide market & competitor insight to keep us ahead of our competitors.
- Proactively seek broker feedback on AXA performance and delivery to improve the claim experience.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.
Your Profile
What we’re looking for:
- Previous demonstratable experience in commercial insurance is essential.
- Previous experience in claims, sales, underwriting or with brokers would be beneficial.
- Excellent proven relationship management skills in a customer facing role.
- Proven ability to influence to achieve optimum results and maintain harmonious relationships.
- Risk and insurance market awareness both within AXA and externally is desirable.
- Desire and ability to make a difference without instruction.
- Effective time management and organisation skills.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
About AXA
With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.
But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.
You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.
Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.
About the Entity
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
What We Offer
At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Competitive annual salary from £40,000 dependent on experience
- Annual company & performance-based bonus
- Tool of trade car / cash allowance
- Contributory pension scheme (up to 12% employer contributions)
- Life Assurance (up to 10 x annual salary)
- 25 days annual leave plus Bank Holidays
- Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
- AXA employee discounts
- Gym benefits
To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk.
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