Claims Advisor

Warranty First is one of the UK’s fastest growing companies in the vehicle warranty sector.
Our mission is to be the market leading warranty provider in the country. We’ll deliver this by ensuring we continue to add great people to our team and let them do what they do best. Everything we achieve is down to our people.
Together we have really big ambitions and hopefully you have too.
*Now is your chance to join our team…*
As a Claims Advisor, you will provide vital support to the customer service aspects of our business. Ideally suited to someone with call centre experience who has the ability to deliver a great customer experience to both our policy holders and motor dealer accounts in a fast paced, friendly environment.
*How will your time be spent?*
* Providing professional, friendly, and efficient customer service to policy holders, dealerships and repairing garages.
* Managing inbound and outbound calls and emails.
* Helping advise customers through our claims process and answering any queries they may have.
* Communicating clearly and professionally with both colleagues and customers.
* Making sure everyone you interact with has a great experience of Warranty First.
*Qualities we’re looking for:*
* Strong conversational and active listening skills with a confident ability to build a quick rapport with those you interact with.
* Experience of working in a fast-paced environment to a high standard.
* Excellent customer service skills with a diplomatic approach where required.
* Computer literate with ability to use Microsoft Office programmes and Outlook.
* Great communication skills, both written and spoken with good attention to detail.
* To be highly motivated, with the ability to work individually or part of a team, where needed.
* Excellent time management skills and the ability to multi-task a variety of tasks.
* Be a proactive initiative taker with a good sense of humour!
*What you’ll get from us:*
* A friendly and focussed culture with big ambitions for the future.
* A fast-growing organisation that is constantly focussed on meeting our challenges.
* A drive for continuous improvement, which you will be empowered to get behind from day one.
* Managers who are accessible and listen to our team’s ideas and suggestions.
And of course, you will be paid competitively, with a good range of benefits.
*Still Interested?*
Warranty First are coming up to our tenth trading year and continue to focus heavily on growing our business. The core of this is great products, great service and of course our great people. We’re fortunate to have all three and are constantly looking for more talented and ambitious people to join us on our mission to be the best vehicle warranty provider in the UK.
*That’s why we need you!*
Join us today and become part of a valued team with great prospects and opportunities to grow within our ever expanding business.
Monday to Friday (No Weekends)
25 days annual leave + bank holidays
Company pension
Staff recognition incentive scheme
Staff referral incentive scheme
Employee wellbeing scheme
Free onsite parking
Games room
Company events
Great culture & work environment
Job Types: Full-time, Permanent
Salary: £21,000.00-£22,500.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* No weekends
Education:
* GCSE or equivalent (required)
Experience:
* Call Centre or Administration: 1 year (required)
Work Location: In person