Claims Advisor

Embark on a rewarding career as a New Claims Handler with a competitive salary of 20,820.80 Enjoy a structured work-life balance with a Monday to Friday schedule, 9am to 5pm, ensuring your weekends are free to spend as you please. Enhance your well-being with 24 days of annual leave plus bank holidays and an extra day off to celebrate your birthday. This office-based role in Blackburn comes with the convenience of subsidised parking, a Medicash health plan, and a pension scheme, contributing to a comprehensive benefits package.
The New Claims Handler plays a crucial role in providing a prompt and efficient follow-up service for new enquiries. The position involves meticulous inputting of information into a sophisticated computerised case management system and engaging with clients and third parties to collect information and coordinate further actions. The goal is to showcase exceptional customer service skills, contributing to the company's ambitious targets.
Responsibilities include accurate data entry, proactive diary task management, and effective communication with referrers, insurers, and medical agencies. The role demands a commitment to meeting quality standards, achieving targets, and embracing a culture of excellent service with a sense of urgency.
The ideal candidate will be proficient in using the Office Suite (Word, Excel, Outlook), possess outstanding organisational skills, and have a pleasant telephone manner. A keen eye for detail, excellent fact-finding abilities, and the capacity to work collaboratively are essential. Building and maintaining stellar relationships, both internally and externally, is a key element of this role.
Candidates must have achieved a minimum of GCSE Maths and English at Grade C or above (or equivalent). The company is dedicated to providing full training and support, ensuring a smooth transition into the role. Moreover, for those who demonstrate their potential, there are clear pathways for progression within the company.
If you are ready to take on a role that offers personal growth, job satisfaction, and a supportive environment, this is the perfect time to join a dynamic team committed to excellence.