Claims Broker & ECF Technician

Arthur is delighted to be partnered with a highly successful and growing Lloyds Broker who are looking to expand and develop their London team by bringing on board a Claims Broker/ECF Technician. 
The position entails addressing the daily claims requirements of the business’s clients, including the handling of Property, Liability, and Transportation claims originating from the USA. This involves utilizing platforms such as ECF or broking/depositing claim files to Underwriters in the Lloyd’s or the Company market as instructed, while also delivering complete claims technical support to the department.

Your Responsibilities:

• Management of U.S. Property and Casualty claims
• Facilitation of claims file brokering to Lloyd's Underwriters, XCS, and Company Markets
• Oversight of claims files from initial advice to final settlement via ECF/Class
• Timely escalation of any issues with claims files to the manager
• Collaboration with colleagues to exchange market intelligence and remain abreast of current events
• Provision of prompt and accurate responses to client correspondence to expedite claims advice and settlement
• Administration of Claims Bordereaux onto ECF for agreement by Underwriters and XCS
• Ensure wire transfers are made for settlement of claims on a monthly basis

What You Need:

• Familiarity with the North American Property and Casualty Binding Authority business is advantageous, though not mandatory
• Property Binding Authority is essential
• Possessing expertise in claims technical operations, including the handling of monthly Claims Bordereaux for the North American Property and Casualty Binding Authority business
• Demonstrating proficiency in numerical, articulation, and analytical skills
• Exhibiting strong organizational and time management proficiencies
• Displaying excellent verbal and written communication aptitude
• Proficient in utilizing Microsoft Word and Outlook
• Knowledgeable in the ECF/CLASS system

If you are interested in this position and keen to find out more, please get in contact with me directly or email your CV to