Claims Handler

Are you ready to take your career to new heights? Do you have previous insurance industry experience along with excellent customer service, verbal & written skills?

If so, join the Acorn Builders Team as a Claims Handler and embark on an exciting journey with one of the Southeast’s premier insurance building contractors!

Acorn Builders Ltd works closely with insurance companies, TPA’s, and Brokers to restore homes and premises to their pre-loss condition, ensuring policyholders receive top-notch reinstatement repairs.

Acorn Builders values its employees and offers a range of enticing benefits to reward their hard work. The company also organizes events to foster team spirit and provides access to Bright HR, where a plethora of products, services, and special offers from various companies can be discovered.

Job Role:

• Responsible for a caseload of claims, running the journey for the policy holder and be their point of contact.
• Efficient job scheduling and allocating trades.
• Steer the customer journey from booking to completion.
• Maintain accurate records on internal & external databases and ensure claim progress is recorded.
• Advise Surveyors and 3rd parties on progress of claims.
• Make & receive calls from internal & external parties.
• Provide excellent customer service.

Skills:

• Excellent customer service, verbal & written skills
• Previous Insurance industry experience – (desirable)
• Skilled at managing personal workload, prioritising tasks, and staying self-motivated.
• Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times.
• Pro-active claims handling philosophy
• Adept at problem solving and decision making.
• Ability to work in a fast-paced environment.
• Strong focus on customer satisfaction
• Previous experience desirable.
• Driver preferred due to location.

If you’re ready to take your career to new heights, apply now and join the dedicated team at Acorn Builders. Don’t miss this opportunity to work with a respected industry leader and make a lasting impact in the Southeast!