Address Job Type:
Permanent Build a brilliant future with Hiscox
The role
This is an exciting opportunity to work closely with the Head of London Market Claims to maintain the London Market Claims Team as a best-in-class claims function. The role will work closely with senior claims professionals both internally and externally.
The Opportunity
We seek a candidate who can work cross-function and with the rest of the claims team, providing operational support and engaging across an ongoing programme of work surrounding the modernisation of claims. This is a terrific opportunity to explore key business processes and wider insurance market practices linked to running and building a robust, data driven and customer centric claims operating model.
Key responsibilities
Operational Performance Management
- Oversee and report on operational performance, facilitating exception management via engagement with the claim’s leadership team.
- Oversee and report on expenses and budgeting, facilitating cost optimisation and management across claims.
- Work closely with the Head of Claims and Value Stream Product Owner to support the strategic review and improvement of claims management processes.
- Liaise with Lloyd's, the LMA and LIMOSS to ensure appropriate business engagement and representation on all claims related initiatives.
Claims Administration and Support
- Provide professional, efficient, and effective operational support to the claim’s teams, whilst ensuring that core operational tasks are completed within given SLA’s.
- Drive and support process improvement and business change by being a source of information and expertise to help drive the adoption of new initiatives for claims.
- Create and maintain documentation to support internal claim handling processes.
Change and Continuous Improvement
- Promote a culture of continuous improvement via regular interaction with stakeholders, claims managers and leadership teams.
- Liaison with the London Market Change and Technology teams to support the delivery of claims specific change initiatives.
- Design and Implementation of training and adoption programs to improve the overall effectiveness of the claims function and embedding of change initiatives.
Supply Chain Management
- Onboarding of outsourced service providers and Lloyd's market technology solutions on behalf of the claims function
- Oversight of outsourced service providers, including third party experts and delegated authorities in conjunction the Vendor Management team
- Monitoring expenses and ensuring appropriate budgeting for claims outsourced service providers as part of the annual business planning process.
- Acting as relationship manager and main point of contact for supply chain information requests and queries.
General
- Work with a wide range of stakeholders at all levels and from various parts of the business
- Be able to clearly communicate with stakeholders to engage, influence and drive results.
- Undertake any other reasonable duties as may be required.
Hybrid Working
- As a business, we have adopted hybrid working, where we have a combination of time in the office and at home. In this role you can expect to be in the office approx. 2 to 3 days per week.
The candidate
- Proven track record and experience in a claim’s operations role, including experience of leading a team in a constantly changing and fast paced environment.
- Significant experience in the Lloyd’s insurance market
- Strong operational skills, including both business process and systems.
- Ability to exercise sound commercial judgment.
- Possess a high degree of confidence and maturity with the ability to influence stakeholders across all levels, including senior management.
- Ability to translate strategic thinking into tangible plans and delivery to drive the business to achieve its agreed goals.
- Good financial acumen and intuition, with an ability to handle large and complex issues and data.
- Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response and leadership is critical to success.
About Hiscox
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance)
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
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