Claims Recovery Negotiator - Hybrid Working

Location: Bexhill (Hybrid Working - 1 day a week in the office)
Salary: £25,200
Working Hours: Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Don't miss out on this exciting opportunity within our Recoveries team. We are looking to build support for our Recovery department. If you've got customer service experience there's an extensive training built around you so that you can excel in this new environment.
If you have prior customer service experience and are comfortable working across phone and webchat platforms, this role is made for you!

Role Purpose:
You will be taking charge of non-fault claims, with a focus on keeping customers informed throughout their journey and ensuring their no claims discount remains intact.

What will you be doing?

• Communicating via telephone (inbound and outbound calls), written correspondence and webchat with the policyholder to keep them updated of any developments and bring about resolution of claim
• Validating the claim, ensuring the policy is operational
• Realistic inputting and updating of claims reserves on our systems
• Making effective use of the diary system to maintain proactive approach to claims handling
• Handling scheme claims within agreed terms and notifying scheme insurer
• Working towards individual and business KPI's
• Investigating liability where required and making decisions, admitting or disputing
• Referring any suspected fraud to the Specialist Unit
• Processing incoming payments

What are we looking for?

• Recovery/claims experience highly beneficial, but not essential, as we'll provide any necessary training
• A background in telephony based work with excellent customer service skills
• Strong attention to detail (data inputting skills)
• Good overall IT knowledge, especially with Excel, Word and Access desirable
• Proactive, organised approach to work

Benefits for you:
Please find some of the great benefits we offer here at Hastings Direct;

• Starting at £25,200 and opportunities for ongoing progression and development up to £28,612.
• Up to 5% bonus earning potential
• 25 days holiday (plus bank holidays on top)
• Pension match up to 10%
• Flexible benefits (including additional holiday buy/sell, healthcare and more)
• Discounted Hastings Direct products
• We have our own Inclusion Council, Wellbeing Committee and Employee Forum Representatives and we are pleased to be certified as a carbon neutral organisation!

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.