AddressThe Lead Manager will have Team Managers as direct reports and responsibility for the teams they manage. Supporting Claims by taking a proactive role in ensuring adherence to the EUI Risk Framework; Internal Policy; FCA and any other relevant regulation.
They will be key in developing new processes and risk management techniques and tools across areas such as Emerging Risk and Digital Risk. They will engage with various stakeholders to challenge and support Claims activities and decisions.
The ideal candidate would be one who is looking to quickly fit into a fast-moving, innovative, and high-profile environment.
Main Duties
- Support the Operations Manager in:
- Ensure work of the department is aligned to achieving the Board’s targets and Claims Target Operating Model
- Setting the strategy, and objectives for the teams and reporting on the outcomes and Key Performance Indicators
- Maintaining the plan of work and ensuring that appropriate mix of resourcing, skills and time is allocated to work streams
- Drive risk accountability and ownership through influencing, challenging, and reporting
- Be a key contributor to EUI and Claims working groups, committees, and other forums
- Ensure appropriate regulatory advice provided for Claims projects, trials, and business changes
- Ensure reporting to Senior Management aids and informs decision making
- Provide leadership and support to management group to develop the team and deliver on objectives of the Department
- Ensure quality assurance and promote best practice, highlighting weaknesses and improving performance
- Oversee development of staff and adequate succession planning
- Communicate effectively with the Claims Risk Department and wider Claims Department, promoting a collaborative culture
- Ensure adequate staffing and overseeing recruitment and training
- Drive good productivity to ensure workloads are well managed
- Promote, maintain, and positively contribute to the Admiral Culture and the 4 pillars
- Strong awareness of market news and developments, which are shared with the Department and wider Claims
- Work with Claims Management to drive understanding and benefits of effective risk management and material change to existing risks
- Act as the link between central governance areas (Risk, Compliance, DPP) and Claims
Key Duties and Responsibilities as Motor Claims Risk Senior Manager
- To drive performance and positive change in all areas you have responsibility for including work partners.
- Ensure that continuing professional development is undertaken and appropriately recorded.
- To ensure everyone within your area is consistently trained and developed to a high standard.
- Act as a point of reference, technical support, and training capacity for Team Managers in Motor Claims Risk
- Assist Claims in its desire to identify, measure, monitor, manage and report risks across the all it’s departments
- Provide guidance and advice to key projects, supporting new propositions, products or areas of expansion
- Regularly attend and contribute in key Working Groups
Desirable skills/qualifications
- Experience in Risk Management and/or Compliance
- Proven understanding and familiarity with embedding risk management practices, and the requirements of Admiral policies and frameworks
- Practical experience in areas of Risk and/or Compliance noted in the duties is required
- Experience in training and developing people
- Positive stakeholder experience with Senior Mangers is desirable
- Proven track record of delivering work to high standards
- Ability to identify key priorities and to focus work using a risk-based approach
- Training or qualifications in Risk management will help but is not essential.
- Leadership skills are desirable
- Experience working in Agile environment a benefit but not essential
Salary, Benefits and Work-Life Balance
We do not have a set salary for this position, as it will be dependent on the successful candidate’s experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.
At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to work for in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.
All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.
You can also view some of our other key benefits here.
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