Claims Service Manager

Claims Service Manager

Salary: National - £35,000 - £45,000 / London - £40,000 - £50,000

An excellent opportunity has arisen in our Commercial Claims division for someone excited to support the development and delivery of the operating plan for the unit, within overall department strategy, guidelines and Aviva Brand Values! The successful candidate will be confident in managing relationships with internal and external stakeholders in order to identify opportunities for service improvement and ensure commercial viability and customer satisfaction.

Due to regular client site visits, this position will require the ability and flexibility to travel as and when required.

A bit about the job:

The Claims Service Manager will use their professional expertise to provide customer support services for Commercial claims, which includes working closely with internal stakeholders in the acquisition of new business and the retention of existing business through enhanced Claims Services. The position holder will actively pursue opportunities to improve the efficiency of customer and administration processes and procedures in order to assist the Commercial business in achieving its targets, whilst promoting and supporting the GCS claims propositions.

You will support the development, implementation and on-going management of relationships with external suppliers, partners or contractors and ensure standards are communicated and implemented in order to maintain service levels, efficiencies and targets.

The successful candidate will support projects aimed at system or process improvement in order to drive continuous improvement of services and engage others through the Aviva Brand Values and standards, as well as the development, implementation and on-going management of market leading sourcing strategies to ensure regulatory compliance is maintained.

You will act as a role model, coaching and mentoring colleagues where appropriate.

Skills and experience we’re looking for:

• Experience of working within commercial claims is essential, ideally at leader level, understanding your client’s business and managing long term relationships with large corporate clients and brokers.
• Identifying claims trends and working with clients and brokers to deliver improved claims experiences.
• Successful participation in new business propositions and onboarding new clients.
• Being able to work remotely as part of a national team and manage stakeholder relationships.
• ACII certificate or relevant professional qualification or equivalent experience.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary between £35,000 and £50,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our aviva communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone:

We’re inclusive and welcome everyone- we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.