Claims Support Administrator

Claims Support Administrator

Our client is looking for a strong Claims Support Administrator to assist the Claims Team in achieving and maintaining service level agreements for customer service, quality and activity by providing proactive administration support.

What you’ll be doing:

• Process member and intermediary requests on our administration platforms.
• Manage enquiries from members and intermediaries via all communication channels.
• Deliver excellent service levels to internal and external customers.
• Daily Management of the claims mailbox.
• Maintain continuous professional development.

Experiences & Skills:

• Able to assist vulnerable customers sensitively, in sometimes challenging circumstances.
• Strong administrator with experience of insurance (any type).
• To maintain an understanding of - and adherence to - the Data Protection Act, Anti-Money Laundering regulations and all relevant policies and procedures.
• Good understanding of Microsoft Office.
• FS Qualifications are desirable but not essential.
• Previous experience in an insurance administration role essential
• Previous telephone experience essential.

What’s in it for you:

• This is a great opportunity for someone who is looking to progress in the future towards being a Claims Manager
• Hybrid/Remote working
• 25 days annual leave plus benefits such as PMI, generous pension, cashplan and Group IP scheme.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role.

Please note that our client is an equal opportunities Employer and adheres to all relevant legislation and offer services regardless of age, race, sex, disability, or religious belief.