Cleaning Account Manager - Translink Trains Belfast

If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you!

We are currently recruiting for a Cleaning Account Manager to join our team based at Translink Trains, Belfast. This is a great opportunity to join a world leading facilities management company. The role is a senior appointment, with responsibility to our key client at Translink for the cleaning of all trains throughout Northern Ireland.

Working Pattern:

• 40 Hours per week
• 3 nights and 2 days on a rolling 4 week rota. Every other weekend off.
• Night Shifts (Between the hours of 9pm – 5am)
• Flexible Working Pattern

​​​​​Rewards:

• 25 days' paid holidays plus 8 statutory bank holidays
• Life Assurance
• Company Pension (Salary Exchange option)
• Voluntary Private Healthcare Scheme and Cash plan Scheme
• Staff wellbeing and employee assistance program
• Enhanced Maternity/Paternity/Adoption pay scheme
• Training & development, including IOSH and BICS
• Company Laptop and Phone
• £4,000 pa Car Allowance or Company Pool Vehicle, including Mileage
• Employee Referral Scheme

​​​​​​The Role: (Please see attached Job Description)

• Manage the assistant manager and training manager and ensure service delivery is of a 5* high quality with an emphasis on standards across all cleaning contracts
• To effectively motivate and lead a team of managers, team leads and supervsiors within a defined geographical area and to ensure they deliver and maintain a high-quality service throughout their business. This will be monitored through the contract KPI’s
• Ensure that all financial targets are achieved within a framework of absolute financial control
• Efficient financial management of client business within agreed budgets providing clients with a financial breakdown and information as required.
• Have full P&L responsibilities for the services being managed and accountability to deliver against company budgets
• Ensure all sites adhere to contractual obligations for review and governance meetings.
• Build strong understanding of service offers within Mount Charles drawing upon Service Operations if needed and working with site leads to mobilize service solutions to our clients
• Monitor KPI reporting, reviewing contents of client meetings and deal effectively with any underperformance.
• Assist team with any compliance audit prep, action plans or accident investigation and management.
• Ensure talent review

​​​The Person:

• At least 5 years’ experience in similar role
• Management Qualification / or equivalent
• Excellent communication, organisational, and time management skills.
• Clean and Valid Driving License.
• Ability to work in a fast-paced environment, deal with issues as they arise, and contribute to all areas of service.
• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
• To ensure a safe environment.
• The successful candidate's job offer will be subject to passing a Personal Track Safety Medical Assessment.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE

Job Type: Full-time

Pay: £40,000.00 per year

Benefits:

• Health & wellbeing programme

Experience:

• cleaning: 1 year (required)
• Management: 5 years (required)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: RF-2405-28