Cleaning Manager

Job Title:Cleaning Manager

Reporting to: Head of Services

Location: Guildford, South Region

Job Purpose

Providing vendor management of cleaning services across the Account.

Responsibilities

• Develop relationships with the cleaning vendor management team, working alongside the rest of the operational team to ensure all communication and performance is consistent and measured.
• Ensure standards are delivered in line with the cleaning specification relevant to the site.
• Vendor management responsibility & support in contingency planning for absences and long-term vacancies.
• Being responsive to any escalated cleaning issues and formulating a plan for improvement where necessary.
• Attend site meetings as and when required.
• Finding innovation and continuous improvement to deliver value and operational efficiencies.
• Supporting the delivery of soft services KPI commitments for the contract.
• Share best practice across account and wider CBRE, taking part in lunch and learn sessions to share knowledge.
• Attend monthly meetings and provide support for the operations where required.
• Use the analysis from BI trends to support strategy management for the services delivered.
• Review and analyse EW to maintain comprehensive knowledge of supply base and contract status and identify value improvement opportunities by reducing costs or improving service delivery.

Skills, Knowledge & Experience

• Customer focused, with excellent influencing and communication skills.
• Communicates effectively and builds and maintains relationships at all levels with internal customers and suppliers.
• Collaborative approach, with the ability to maximise short term whilst building upon long-term productive relationships.
• Thrive on working within a fast-paced organisation across the UK, with a diverse supply base and wide geographical spread of contracts.
• Proficient analytical skills and a measured approach to decision making.
• Strong proficiency in utilising a variety of analytical tools for data analysis.
• Exceptional negotiation, presentation, and communication skills.
• Financially aware, with a good vendor management focus gained within a large organisation.
• Highly organised and work in a structured way with an ability to prioritise workload.
• Attention to detail ensuring tasks are completed to a high degree of accuracy