Clerical / Admin Officer

Secure Formalities Examiners

Salary: £25,188 - £13.09 p/h

Daily Tasks:

Processing of forms in line with agreed quality criteria, ensuring compliance with legal requirements and communicating findings to the customer in writing.

1. Accurately recording data onto our databases including uploading of documents and typing of information to ensure an accurate historical record. Identifying gaps/errors and reporting these.

2. Answering telephone calls within 5 rings. Responding to letters/emails of general enquiry within 5 days of receipt. Responding to detailed correspondence within 3 weeks of receipt.

3. Processing administrative tasks for other teams when required.

Please note our office is currently undertaking a Transformation programme, which will introduce new ways of working. You will be expected to participate and engage in this work.

Skills Required:

Accuracy, attention to detail, good prioritisation skills, timeliness, excellent verbal and written communication skills.

Additional Info:

We currently work in a hybrid way with a combination of home/office working. There is a requirement to attend the office for at least 20% of your working week. You will be required to participate in rotas and occasionally may need to attend the office at short notice if business need requires. Please note all training will be office based and therefore, there will be some weeks when you will be required to attend the office multiple days. Advance notice will be given.